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Generative AI In the Contact Center: Announcements, Use Cases, & Future Possibilities
CX Today
English - June 27, 2023 10:00 - 15 minutes - 10.9 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio.
We consider the evolution of generative AI and how it is influencing the contact center space. In doing so, we discuss:
The most exciting generative AI announcements so far The possible contact center use cases How generative AI may impact the contact center of the futureTo deep dive into the eBook mentioned at the end of the conversation, visit: https://go.sabiogroup.com/ai-and-automation-to-empower-agents.html
For Sabio's thought leadership on all things CX, visit: https://sabiogroup.com/blog
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