A Microsoft Teams Contact Center: How Can I Enhance My Voice and IM Channels?

CX Today

English - June 27, 2023 09:00 - 9 minutes - 6.29 MB - ★★★★★ - 1 rating
Technology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Sprinklr’s New Generative AI Innovations: An Inside Look

Next Episode: Generative AI In the Contact Center: Announcements, Use Cases, & Future Possibilities

Watch on YouTube.

CX Today's Charlie Mitchell hosts Jean-Nicolas Robitaille, Vice President of Product Management at ComputerTalk.

We consider how to how businesses can better run their customer communications through Microsoft Teams, discussing:

The challenges contact centers face when leveraging Teams for customer communicationsHow ComputerTalk's new softphone offering helps brands overcome these challengesOther ways ComputerTalk optimizes the native Teams voice offeringRunning an omnichannel contact center on Teams

If you'd like to find out more about ComputerTalk's new softphone, visit: https://www.computer-talk.com/product/contact-center-modules/softphone

If you'd like to find out more about ComputerTalk's ice Contact Center for Microsoft Teams, visit: https://www.computer-talk.com/product/enterprise-contact-center/ice-contact-center-for-teams

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Twitter Mentions

@cxtodaynews