BIG CX News - The Latest on Verint's CCaaS Move & the Genesys Experience Index

CX Today

English - July 11, 2023 08:00 - 16 minutes - 11.3 MB - ★★★★★ - 1 rating
Technology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Elsevier Transforms Its Contact Center Experience, with Impressive CSAT Gains

Next Episode: Heineken Introduces Its Customer-Centric Approach and Data Strategy

Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by three prominent CX analysts to dissect the latest stories from the space - including news from Verint and Genesys.

In this edition, our CX experts include:

Liz Miller, VP & Principal Analyst at Constellation Research Rebecca Wetteman, Principal at Valoir Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Twitter Mentions

@cxtodaynews