6 Practical NLP Use Cases That Can Transform Contact Center Performance

CX Today

English - February 27, 2023 11:00 - 13 minutes - 9.42 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Jake Gardiner, a Senior Enterprise Account Director at Odigo.

In this session, we break down the following six use cases for natural language processing (NLP) in the contact center. These are:

Use Case 1: Monitoring Customer IntentUse Case 2: Informing Self-Service ImplementationUse Case 3: Enabling Agent AssistUse Case 4: Improving Customer RoutingUse Case 5: Capturing Customer SentimentUse Case 6: Driving Personalization

Considering implementing any of these use cases? If so, Odigo's consultants can help. Find out more, by visiting their website.

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