3 Contact Center Agent Trends for 2023 (and How to Address Them!)
CX Today
English - March 02, 2023 10:00 - 23 minutes - 16.5 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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CX Today's Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions.
In this session, we break down the following three contact center agent trends.
Trend #1: Agents’ Increased Workload Trend #2: Agents’ Difficulty with Contact Center Tools and Software Trend #3: Agents’ Lack Managerial SupportTo delve into a whitepaper full of more excellent advice for addressing these trends: visit: https://assets.ringcentral.com/us/ebook/agent-experience-trends.pdf
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