Key CX Areas Where Companies Should Be Investing

CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

English - July 20, 2023 08:10 - 13 minutes - 12.4 MB - ★★★★★ - 7 ratings
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Previous Episode: Generating Empathy With AI in Contact Centers

Next Episode: Increase Customer Engagement With Self-Service and Knowledge Management

On this episode, Amelia welcomes Maribel Lopez, Founder and Principal Analyst at Lopez Research. This is Maribel’s third appearance on the show. During this conversation, Maribel and Amelia discuss:

- The key areas CX companies should be investing in this year.
- The challenges organizations face when it comes to creating opportunities in the CX world.
- Meeting customers where they want to be met.
- The importance of expanding into all available channels.
- Investing in automation and predictive and prescriptive AI.
- The rise of AI and Chat GPT and the opportunities they present for businesses.
- Investment areas that organizations overlook when developing a CX strategy.

This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions. That’s nice.com.

#CXO #CX #ContactCenter #CustomerService #CustomerExperience