Nicky Pharaoh - The Learning Curve - Managing People in CX
CX Files
English - November 15, 2019 08:00 - 12 minutes - 18 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerservice customerexperience markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Julian Burnett - IBM - CX and Retail Strategy
Nicky Pharaoh is the Managing Director and owner of The Learning Curve - a people assessment and development company focused on behavioural change inside companies.
Nicky talks on the podcast about employee behaviour and how management structures can be applied inside customer service organisations. - what is changing in modern companies?