Julian Burnett - IBM - CX and Retail Strategy
CX Files
English - November 08, 2019 08:40 - 24 minutes - 33.4 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerexperience customerservice markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Stephen Loynd - TrendzOwl - Digital Transformation and the future for CX
Julian Burnett is Vice President of Global Markets in the Distribution Sector at IBM. He is an expert on the retail industry with senior experience in several retailers. Before IBM he was the CIO at House of Fraser, the CTO at John Lewis, and the CTO and Sainsbury's…
In the podcast, he talks about subscriptions, budget retail, Amazon, and the future for retail CX.