99: Building a Culture of Customer Focus + Employee Retention With Jodie Jansen

Building teams with resilience, flexibility, positivity, and kindness  

In this episode, I invite Jodie Jansen into the studio to talk about customers success and loyalty.

- Understand why customers need technology - or any product

- Great relationships are fueled by accountability on both sides

- Customer health is an indicator of growth

- Internally being crystal clear about expectations and responsibilities

- Push your team to know the "why" behind the work

- Use your own technology or software to understand your customer's journey and potential friction points

It's time for the great service comeback!

Here are the links that Jodie shared:

https://www.mediafly.com/

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Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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