41: Inside Your Customer's Imagination With Chip Bell
Customer Service Academy
English - December 04, 2020 13:36 - 26 minutes - 36.8 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, Chip Bell joins us in the studio. Chip is the author of Inside Your Customer's Imagination: 5 Secrets to Creating Breakthrough Products, Services, and Solutions.
Here are the key points from our discussion:
1. Winning on price is a short term strategy
2. Servant leadership and coaching inspires great customer experiences
3. Partner with your customers to create solutions and products that fit their needs and wants
4. "Be the customer" to understand their pain points from their point of view
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com