33: A Realistic Approach to Human Resources and Internal Brand With Laura Tolhoek
Customer Service Academy
English - October 09, 2020 13:56 - 27 minutes - 37.9 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, I welcome Laura Tolhoek into the studio to talk about Human Resources and Internal Employee Brand.
Great customer service is about making it easy and offering the occasional surprise and delightYour internal employer brand must match who you say you are as an organization
Take care with your applicant experience to be sure you attract the best talent
Performance management is about team development and goal setting
Your gut will fail you and your systems will save you
Check out https://www.essentialhr.ca/ignite for the free tool from Laura she discusses during the program.
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Snap Chat: https://www.snapchat.com/add/thetonyjohnson
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com