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27: Optimistic Leadership That Creates Value for Customers and Clients with Mark Gai
Customer Service Academy
English - August 28, 2020 12:44 - 28 minutes - 38.9 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Nurturing business relationships through storytelling and authenticity.
In this episode, I speak with Mark Gai, an expert in the power of leadership and storytelling to create relationship and business results.
Surround yourself with positive people who bring value to your organization As a leader, people are always watching us and how we lead Recharge yourself regularly to perform at the highest level Use active listening skills to stay attuned to the business needs of your clients Leading without formal authority is key in today's business world
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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