134: Does Your Technology Delight or Aggravate Your Customers?

In this episode, I discuss the power of technology to drive superior customer experiences.

 

 

Technology must fit together to create an omnichannel experience

Great technology enables employees to focus on higher value tasks with guests

Technology also allows customers to self-serve with reduced friction

 

It's time for the great service comeback!

 

 

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

 

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