113: The Lie Behind Quiet Quitting
Customer Service Academy
English - September 02, 2022 15:36 - 23 minutes - 43.1 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, we talk about quiet quitting, the great resignation, and employee ghosting - and what to do about it.
- Employees are pushing back on the idea of doing the work of 3 people and going above and beyond every moment of the day
- Employee retention begins with communicating expectations and performance
- Creating a culture through great training and recognition will help you cultivate employee advocacy and loyalty
- Great employee engagement drives superior business and service outcomes
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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