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The single question that will revolutionise your CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 1)
Customer Experience Leaders
English - July 09, 2018 14:01 - 34 minutes - 31.3 MB - ★★★★★ - 26 ratingsBusiness News Business News Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Jeanne Bliss is the CEO of Customer Bliss, a best-selling author, and also one of the founders of the Customer Experience Professionals Association. In this episode you’ll learn about the importance of the Chief Customer Officer role, and how you can drive a customer-centric focus within your organisation that would make your mother proud.
Resources mentioned:
Would You Do That To Your Mother (book), by Jeanne Bliss.
Key takeaways (starts at 28:48):
Treat customers like assets
Think about your processes in reverse so you can focus on the customer first.
Place trust in your front-line staff.
Become a customer experience leader within your own organisation.
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.