The ROI of customer service is dubious
Waiting for Service
English - January 04, 2022 02:32 - 33 minutes - 45.7 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #95 Bad Customer Service happens on purpose
Next Episode: #97 You are punished for loyalty
Shauna and Amas continue the conversation and laughs while discussing Waiting for Service.
Is the start up cost of setting up good customer service always the sticking point?
ROI of customer service
American vs British customer service