#95 Bad Customer Service happens on purpose
Waiting for Service
English - December 28, 2021 23:53 - 38 minutes - 52.2 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #94 Evolution of Customer experience with Steven Bellghem
Next Episode: #96 The ROI of customer service is dubious
“Your customer service experience isn’t bad by accident. Most of it was intentionally built to be mediocre.” Shauna and Amas discuss his new book Waiting for Service. Enjoy the insights delivered with humor and get your signed copy at: https://www.betterexperiencegroup.com/product/waiting-for-service/
#waitingforservice #customerservice #customerexperience #amastenumah