Episode 28 - Customers don't trust you

Waiting for Service

English - October 23, 2017 01:35 - 8 minutes - 7.38 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Episode 27 - What Elon Musk Gets About Customer Feedback

Next Episode: Episode 29 - Why you can't listen to the experts

I got a check in the mail, it was from my cable company, they reimbursed me (without my asking) for all the times my service went out. I was happy they did this until of course I woke up and realized it was a dream. Getting customers to a place where there is emotional trust doesn't happen by accident, there is a way to begin building trust.