Episode 16 - Stop putting Customers First
Waiting for Service
English - October 06, 2016 19:00 - 12 minutes - 17.7 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 15 - What helping to discover Lady Gaga can teach in CX with Louie Lavella
Next Episode: Episode 17 - I should be fired w Amayea
If you want great customer experience, stop putting customers first.
Think about your organization. Who your company exists to serve? This is about who comes first for you. Is it the end consumer, the vendors, the shareholders, the team? There are trade-offs you have to make once you have clarity on this topic. Hear the story of South West Airline and who they put first.