Episode 13 - What to do with Millennials in CX

Waiting for Service

English - July 21, 2016 00:51 - 19 minutes - 18.1 MB - ★★★★★ - 19 ratings
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Previous Episode: Episode 12 - Your Call May be Recorded for our comic relief

Next Episode: Episode 14 - In Defense of Stupid Questions

How can Millennials help or hurt the Customer Experience?
They are called the "Control-Alt-Delete" generation because whenever something is not working for them, they reboot and start all over. We have to be very intentional to get the best out of the Millennial workforce and keep in mind that technology has changed the way we can approach work.

How to combine technology, Millenials mindset and flexibility search with the needs of the CX departments of companies?

We discuss trends and potential solutions with Darren Ford.