Episode 12 - Your Call May be Recorded for our comic relief
Waiting for Service
English - June 23, 2016 14:02 - 19 minutes - 18.3 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 11 - The Damn Millennials are killing the Customer Experience
Next Episode: Episode 13 - What to do with Millennials in CX
Manually pecking around looking for random calls to listen to does little for the customer experience and it’s the financial equivalent of using your 401K to buy lotto tickets. Virtually every 1800# you dial has an ominous warning - “Your call may be recorded for quality purposes.” The net is there are now billions of interactions recorded, yet the quality of interactions have largely stalled.