#80 Power of gifting in the customer experience w/Chelsea Martin
Waiting for Service
English - October 06, 2020 15:00 - 24 minutes - 33.5 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #79 - Improving the caller Journey with human friendly automation
Next Episode: #81Why You still need strategic Consulting with Ray Goff
How did the idea of shipping cookies start for Nom? How can you use gifts to break through the noise in our digital world? How can you use gifting in a service recovery environment? She shares her goldfish moment - it is a delightful Christmas story.
Chelsea is cofounder of Nom - https://www.getnoms.com/assortments