Crucial Chat: Communicating from a Good Place. It Matters.

Sometimes people need to communicate negative information. This can be bad news, a mistake someone made, or discussing how someone can improve. Leaders deal with this all the time.

We can come to these conversations from two different places. A good place or a bad place. 

People that come from a bad place feel that people are a problem to deal with. 

People that come from a good place feel that people are valuable. Coming from a good place gives feelings of trust and openness.

The exact same message may be conveyed, but when it comes from a good place, it moves the relationship, the team, and the entire organization in a positive direction.

We are dealing with the exact same situation and the same outcomes may even result (discipline, documentation, retraining, etc.), but when it comes from a good place, it leads to a good place.

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