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26: How to Balance Employee and Customer Priorities w/ Ryan Kohler
Crafting Culture
English - February 27, 2020 09:00 - 12 minutes - 19.3 MB - ★★★★★ - 16 ratingsCareers Business ceo entrepreneur humanresources leadership recruiting retention talent Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 25: 3 Ways to Operationalize HR Analytics w/ Matt Burns
If you had to bet everything you own on one to win the Indy 500, would you choose:
A 5-year-old driving the fastest car ever made or Michael Schumacher driving a lawnmower?
Yeah… either way, you’d end up broke. That’s because the best car and best driver aren’t aligned.
Crafting a perfect company culture is the same: It’s all about aligning your promises to customers with your promises to employees.
That’s what the latest episode of Crafting Culture is all about — cultural alignment.
In it, I go over:
Why culture is another name for the promises you make Why carving a niche matters for both customers and employees How to strike a compromise between customer and employee prioritiesTo listen to this episode and many more like it, subscribe to Crafting Culture on Apple Podcasts, Spotify, or follow along on our website.