Conversations In The Blue Chair
23 episodes - English - Latest episode: about 3 years ago -ApartmentRatings & SatisFacts' bi-weekly multifamily industry podcast! Every episode, our hosts and subject matter experts, Lia Nichole Smith and Jennifer Carter, talk to real renters and industry professionals about the hottest topics in multifamily. Listen to hear what renters are saying about their living experience and interactions with onsite staff, and vice versa...likes, dislikes, wants, don't want, and much more!
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Episodes
Episode #21: epIQ Conversations
February 24, 2021 02:20 - 16 minutes - 10.6 MBWhat does it take to be ranked at the top of our epIQ rankings? Just ask the guests of this episode. Ruth Eisenhauer, President of Legend Management and Kaley Rawlins Vaughn, Director of Marketing for WRH Realty share how their companies successfully navigated the challenges of 2020 while never missing a beat in delivering epIQ chart-topping service to their residents and employees.
Episode #20: Moving During the Pandemic
January 13, 2021 01:02 - 20 minutes - 14.7 MBA recent survey conducted by OnePoll determined moving is now the #1 most stressful event. So imagine doing so in the midst of a pandemic! The renters you'll hear from in this episode have done just that and are telling us all about it. From one renter who rated the move a 5 out of 5 to another who says the experience was a 2 at best, and how management teams can do their part to make things easier for new residents.
Episode #19: Renters and the 2020 Election
November 23, 2020 19:21 - 10 minutes - 7.73 MBIn an election year that has literally divided the country, hear from renters as they talk about their candidate of choice and what they think of those on the other side. With so many passionate views and strong opinions, is there any hope among them that our country will eventually come together?
Episode #18: Renters Working From Home Speak Out!
October 20, 2020 16:19 - 24 minutes - 17.8 MBRemote working has dramatically changed the resident experience and how renters are living in their homes. Many have discovered their spaces either work or don't when it comes to pulling double duty as home and work environments. We're checking in with those working from home to see how things are going and hear about the challenges their facing.
Episode #17: Client Kudos
October 06, 2020 02:31 - 18 minutes - 14.5 MBDespite the challenges due to COVID-19, our clients have really stepped up and found ways to keep residents feeling the love. And now it's time for their residents to give a little love back. Not only did they rate their management team's performance a 5 out of 5, they also dish on all of the great things happening at their communities. Well deserved praises to our ApartmentRatings and SatisFacts clients!
Episode #16: The Bank of Mom and Dad
August 24, 2020 06:50 - 28 minutes - 15.9 MBPerception of value. Do expectations change when parents are paying the rent? High annual turnover does not have to be the norm for student communities. Listen in as student renters and parents share their thoughts and opinions on what value means to them and its impact on the decision to renew.
Episode #15: Renter Mask Wars - Round 2
July 30, 2020 19:07 - 27 minutes - 20.5 MBThe war rages on! Renters across the country remain very divided and continue to have strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overall sense of community
Episode #14: Renters and Social Media
July 16, 2020 21:53 - 13 minutes - 8.17 MBOffices are closed, residents are home and the opportunity is here to leverage social media as a tool to connect, inform and entertain. Listen in as renters tell us how their management teams are doing when it comes to social media.
Episode #13: Renter Mask Wars
June 30, 2020 21:39 - 20 minutes - 13.3 MBTo wear or not to wear? That is the question. Renters on both sides of the mask debate have very strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overall sense of community.
Episode #12: COVID-19 and Communication
June 17, 2020 16:18 - 19 minutes - 15.1 MBOur recent COVID-19 National Renter Study clearly shows renewal likelihood is directly linked to the amount and frequency of pandemic-related communication distributed by management teams. Current renters speak out on what their teams are and are not doing at this time, and how it all plays into their experience and intent to renew in the future.
Episode #11: COVID-19 Lessons Learned
June 04, 2020 17:00 - 17 minutes - 9.31 MBManagement teams have had to think fast and figure out ways to navigate through the pandemic. Effective internal and external communication strategies have been crucial in keeping residents and employees informed and engaged. Listen in as two industry professionals share how their companies have successfully managed to weather the storm.
Episode #10: COVID-19 and the Renter Experience
May 19, 2020 17:50 - 22 minutes - 18.9 MBLia and Jennifer interview renters of all types to discover how their experience living at an apartment community has changed as a result of the COVID-19 pandemic and discuss what onsite management has done well AND how they may be able to do better.
Episode #9: Virtual Tours - What Renters Want
May 04, 2020 19:10 - 18 minutes - 12.9 MBBelieve it or not, renters are still searching for new homes. Many are unable to visit their options in person and have to rely on virtual tours to help them decide. Renters are sharing what they want from virtual tours and what communities can do to get them to that all important "yes"!
Episode #8: Fake Reviews and Catfish Communities
April 20, 2020 21:54 - 26 minutes - 17.1 MBLia and Jennifer talk to real renters to find out how they determine the authenticity of community reviews. Also, we discuss the epIQ Index - ApartmentRatings new renter experience and property management performance metric. Discover how the epIQ Index works and what you can do to easily improve your communities performance.
Episode #7: Pet Owners Speak Out!
April 06, 2020 17:45 - 27 minutes - 23.9 MBMore than ever before, renters are looking for a community that will be a good home for their pets just as much as for themselves. In this episode, Lia and Jennifer speak to renters across the country to hear what they had to say about pet-related amenities, events, and fees / deposits at their communities.
Episode #6: Management Team Shout Outs!
March 24, 2020 00:04 - 20 minutes - 19.4 MBIn this episode of Conversations In The Blue Chair, Lia and Jennifer ask real renters to share some of their favorite stories about their community's management team!
Episode #5: Worst Neighbors Ever
March 09, 2020 20:00 - 18 minutes - 16.1 MBThis episode is all about the Worst Neighbors Ever! We likely all have one or even maybe two "Worst Neighbor" stories, but in the multifamily apartment industry where residents live so close to each other, what exactly is the role a community’s management team when it comes to resolving neighbor issues?
Episode #4: Review Responses Gone Wrong
February 24, 2020 21:00 - 20 minutes - 19.1 MBIn this week's episode we talk with real renters to see if review responses even make a difference. Does the response motivate them to rent? What do responses say about the community’s management team?
Episode #3: My Management Team In One Word...
February 23, 2020 20:05 - 17 minutes - 23.5 MBToday, we’re talking to renters about their management teams. In our Review Response Workshop, we ask the audience to describe their community’s brand using one word. There are so many elements to a community and its brand – it can be hard to determine a one word description but it’s important to have a consistent voice that links everything together.
Episode #3 - My Management Team in One Word…
February 10, 2020 21:00 - 17 minutes - 22.5 MBResponsive…disorganized…efficient…arrogant. What's the word you would use when you think of your team? We're asking renters to describe their impression of their management team - pull up a seat - this is going to be good!
Episode #2: Making Sense of "Community"
January 27, 2020 20:10 - 22 minutes - 27.3 MBEvents alone can not create a sense of connection, belonging and togetherness. Join us as we talk to a renter who says there is a strong sense of community where she lives and another who says her management team could care less. We'll also help you make sense of "community" and how to leverage that knowledge at low-to-no cost. Your residents (and budget) will thank you.
Episode 2 - Making Sense of "Community"
January 27, 2020 20:10 - 22 minutes - 27.3 MBEvents alone can not create a sense of connection, belonging and togetherness. Join us as we talk to a renter who says there is a strong sense of community where she lives and another who says her management team could care less. We'll also help you make sense of "community" and how to leverage that knowledge at low-to-no cost. Your residents (and budget) will thank you.
Episode 1 - The Renter Wish List
January 13, 2020 19:12 - 21 minutes - 15.1 MBIt's 2020 and time to get your onsite teams pointed in the right direction. Who better to help you do just that than current renters? In our first episode, we asked renters to complete the following sentence: "I wish my management team would…" Their answers just may surprise you!