Jeff Marple: Advocate For Your Customer

“We really pride ourselves as somebody that can go into a company and put on the team's jersey, so to speak, and act as the advocate for the person who hired us. In order to do that, you've got to know your environment. So we listen a lot. We take a lot of notes. We ask a lot of questions. And we very much try to keep an open mind.

In this episode of Control the Room, Jeff Marple and I discuss how innovation can sometimes appear taboo in the legal operations industry, and the opportunity the legal world has to embrace and expand upon it. Jeff shares how knowing “your client’s environment” allows you to offer the most effective solutions to individual businesses' needs. He explains that setting the right intentions for group events can allow the audience to participate without fear. He also shared the challenges & insights gained from transitioning the Boston Legal Design Challenge,a former in-person event built for law students to explore design thinking methods, to the virtual landscape. Listen in to hear Jeff’s point of view on “advocating for your customer” as your North Star and how to harness your unique value in your work, across any industry.