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Inside the Industry: The Handoff from Sales to Service
ConnectWise Podcast Network
English - May 12, 2020 09:00 - 42 minutes - 102 MB - ★★★★★ - 14 ratingsTech News News Technology connectwise msp connectwisepodcastnetwork connectwisetechtalk continuum cybersecurity insidetheindustry managedservices storiesfromtheitnation Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Delivering an excellent customer experience starts in the initial sales conversations and extends throughout the service delivery experience. When there's a mismatch in expectations between what sales sells and what service delivers, it can not only ruin the customer experience but also create friction between your internal teams. So how can you ensure your sales team is delivering new clients that your service team can adequately support, and how can your service team help your sales team find the right customers? Join us on this episode of Inside the Industry to hear recommendations from Chad Adams, VP of Operations at Intrust IT, and Topher Barrow, Product Marketing Manager at ConnectWise, on how to perfectly execute the handoff from sales to service, as well as important steps to take before the deal is signed.