What is a Contact Center?
Contact Center Show
English - August 23, 2022 16:00 - 19 minutes - 18.3 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: What is a Call Center?
Next Episode: What is a Contact Center - Part 2
Bob and Amas break down exactly what the Contact Center is and is not:
The term Call Center should be retired Implications of Remote AgentsQuotes:
“If you are still calling it a call center, I am judging you”
“If the Telephone is your only channel, you are doing it wrong"
“We are the contact center, the engagement center, the data center - and yes - the call center! We should have a strong impact on the company - no matter which channel the customer uses!”
And so much more!