What is a Contact Center - Part 2
Contact Center Show
English - August 29, 2022 16:00 - 16 minutes - 15 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: What is a Contact Center
Next Episode: Who should own the contact center?
Amas and Bob continue the conversation about the evolution of the Contact Center:
The heart of the Contact Center Agent Why is it the most scrutinized job in the company? What the role should look like Strategic positioning of contact center Implications of digital/remote to how we run contact centers? Do we need to track bathroom times