Connecting the Dots
174 episodes - English - Latest episode: 3 days ago - ★★★★★ - 25 ratingsBaptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
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Episodes
KBI (Key Behaviour Indicators) with Richard Perry
April 25, 2024 09:45 - 30 minutes - 14.1 MBRichard is a UK born Australian who has spent 40 years working globally on Business Improvement across Retail, Supply Chain, Telco, Banking and Education sectors. From this career there emerged a single thread of learning which was so consistent and so impactful that Richard felt compelled to pull it out, capture and share it. The resulting book places Key Behaviour Indicators (KBI's) at the center of an organization’s ability to achieve genuine high performance and move towards a targe...
Debrief to WIN with Robert “Cujo” Teschner
April 18, 2024 09:45 - 31 minutes - 14.4 MBRobert “Cujo” Teschner is a combat veteran. He’s a former F-15 “Eagle” instructor at the prestigious U.S. Air Force Weapons school—the Air Force “Top Gun” program. He’s also a former F-22 “Raptor” fighter squadron commander, having commanded one of America’s precious few operational F-22 fighter squadrons. During his time teaching at the Weapons School, Cujo served as the U.S. Air Force’s Subject Matter Expert on the practice of team accountability. His published work from that time is s...
Start where you are with Billy Ray Taylor
April 11, 2024 09:45 - 29 minutes - 13.6 MBBilly Ray Taylor is the CEO of LinkedXL and author of “The Winning Link“. Billy previously worked at Goodyear Tire and Rubber Company for 30 years; starting off on the plant floor and retiring as Global Head of Diversity and Inclusion and Executive Director of Commercial, Off Highway, and Support Manufacturing North America. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact [email protected] if you...
Improving all domains of outcomes using the Pulse Program with Korby Miller
April 04, 2024 09:45 - 31 minutes - 14.4 MBKorby Miller, MS, CPXP Vice President of Experience, Safety and Quality Operations Prisma Health Korby Miller, MS I/O Psy, CPXP, CPHQ, CPPS, is a health care executive with nearly a decade of progressive leadership at some of the largest health systems in the nation. Korby serves as the Vice President of Experience, Safety and Quality Operations at Prisma Health – the largest health system in South Carolina, serving 1.5 million distinct patients with 18 acute and specialty hospita...
The Coaching Habit & The Advice Trap with Michael Bungay Stanier (aka MBS)
March 28, 2024 09:45 - 37 minutes - 17.3 MBMichael Bungay Stanier has a gift for distilling big, complex ideas into practical, accessible knowledge for everyday people that helps them be a force for good. His books have sold over a million copies, with The Coaching Habit topping the Wall Street Journal bestseller list. MBS has been featured on the blogs and social media platforms of thought leaders including Seth Godin, Tim Ferriss, and Brené Brown, and has appeared on ABC, BBC, CBC, Ted.com, and innumerable podcasts―as well as in no...
A Framework for Strategic Development and Integration of the Advanced Practice Executive
March 21, 2024 09:45 - 25 minutes - 11.7 MBLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.
Go & Observe with Shaun Barker
March 14, 2024 09:45 - 33 minutes - 15.6 MBShaun Barker has been the assistant executive director for the Shingo Institute since 2001 where he is responsible for such organizational operations as finance, human resources, information technology, marketing, and development. He is also responsible for the assessment value stream and its pool of approximately 160 examiners from industries around the world. He has personally participated in dozens of comprehensive site assessment visits to business and government organizations worldwide ...
Practicing Excellence with Dr. Stephen Beeson
March 07, 2024 09:45 - 31 minutes - 14.5 MBDr. Stephen Beeson, founder and CEO of Practicing Excellence, is a nationally recognized speaker, physician, and author whose life mission is to coach and develop clinicians to be their best. Dr. Beeson started his career as a family medicine physician with the Sharp Rees-Stealy Medical Group in San Diego in 1994. During his career, Dr. Beeson was tasked to coach, develop and engage clinicians to help improve both the clinician and patient experience. Inspired to help clinicians across the...
Improving how we think about Wound Care with Dr. Caroline Fife
February 29, 2024 09:45 - 36 minutes - 16.7 MBDr. Fife completed a Family Medicine residency at the University of Texas, Southwestern in Dallas followed by a two-year Fellowship in Undersea and Hyperbaric Medicine at Duke University. Until 2013 she was a Professor of Medicine at the University of Texas Health Science Center, Houston where she initiated the Memorial Hermann Center for Wound Healing and Hyperbaric Medicine and the Lymphedema Center. She is now a Professor of Geriatrics at Baylor College of Medicine in Houston. She serves ...
Hard on Process, Easy on People with Keith Ingels
February 22, 2024 09:45 - 29 minutes - 13.5 MBKeith Ingels is the Raymond Lean Management manager of solutions and support centers for The Raymond Corporation. He has worked with lean management principles for more than 20 years, throughout the Toyota Material Handling network. At Toyota, he studied under internationally known TPS mentors in Japan and Europe, led his team to be one of the first Toyota ASEC (After Sales Service Evaluation Certification) certified facilities in the U.S. and has presented internationally at Global Toyota S...
Picture Yourself a Leader with Elisabeth Swan
February 15, 2024 09:45 - 31 minutes - 14.3 MBElisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time ...
Practice Perfect with Doug Lemov
February 08, 2024 09:45 - 31 minutes - 14.2 MBDoug Lemov is the author of the international bestseller Teach Like a Champion--now in its 3.0 version--and The Coach's Guide to Teaching. He is the co-author, with TLAC colleagues, of Practice Perfect, Reading Reconsidered, Teaching in the Online Classroom, and Reconnect. In addition to his work studying teachers, he would like you to believe that he is the front man in the nation’s foremost Kenny G cover band. His favorite words are "Huzzah" and "Yam." Link to claim CME credit: https://ww...
BlueHealth Baptist with Dr. Timothy Chen & Dr. Lee Greer
February 01, 2024 09:45 - 31 minutes - 14.5 MBDr. Timothy Chen, family medicine expert, is the Medical Director at BlueHealth Baptist in Madison, Mississippi. He received his Bachelor of Science degree in Biological Engineering from Mississippi State University and later attended the University of Mississippi School of Medicine in Jackson. For his residency training, he attended the Carolinas Medical Center in Charlotte, North Carolina. Dr. Chen is proudly affiliated with the American Medical Association and the American Academy of Fami...
Teaming with Michaela Kerrissey
January 25, 2024 09:45 - 33 minutes - 15.3 MBMichaela Kerrissey, PhD, MS, is an assistant professor of management on the faculty at the Harvard TH Chan School of Public Health. She identifies how healthcare organizations innovate, improve, and integrate services, specifically how teams solve problems that cross organizational boundaries. Her research has been published in leading academic journals in both management and healthcare, such as Administrative Science Quarterly and Health Affairs. She has received Best Paper awards from the ...
Measuring Surgical Competency with Dr. Teodor Grantcharov
January 18, 2024 09:45 - 34 minutes - 15.6 MBDr. Teodor Grantcharov completed his surgical training at the University of Copenhagen, and a doctoral degree in Medical Sciences at the University of Aarhus in Denmark. Dr. Grantcharov is a Professor of Surgery at Stanford University and Associate Chief Quality Officer for Innovation and Safety at Stanford Healthcare. Prior to joining Stanford, Dr. Grantcharov was a Professor of Surgery at the University of Toronto and Keenan Chair in Surgery at St. Michael’s Hospital in Toronto. He wasthe ...
Body Language with Mark Bowden
January 11, 2024 09:45 - 36 minutes - 16.8 MBMark Bowden is an expert in Body Language, Human Behavior, and Communication Voted Global Gurus #1 body language professional in the world, bestselling author, founder of communication training company TRUTHPLANE, and co-host of the YouTube sensation The Behavior Panel, Mark Bowden is a world renowned thought leader in body language and communication. Passionate about helping people to express themselves as trustworthy, credible, influential and persuasive communicators, Mark’s keynote speec...
Humble Leadership (2nd Edition) with Peter A. Schein
January 04, 2024 09:45 - 43 minutes - 19.9 MBEd Schein is a former Professor Emeritus of the Massachusetts Institute of Technology (MIT) Sloan School of Management. In 2009 he published Helping, a book on the general theory and practice of giving and receiving help followed in 2013 by Humble Inquiry which explores why helping is so difficult in western culture. It won the 2013 business book of the year award from the Dept. of Leadership of the University of San Diego. He continues to consult with various local and international organiz...
I Never Thought of It That Way with Mónica Guzmán
December 14, 2023 09:45 - 35 minutes - 16.2 MBMónica Guzmán is a bridge builder, journalist, and entrepreneur who lives for great conversations sparked by curious questions. She’s senior fellow for public practice at Braver Angels, the nation’s largest cross-partisan grassroots organization working to depolarize America; host of live interview series at Crosscut; and cofounder of the award-winning Seattle newsletter The Evergrey. She was a 2019 fellow at the Henry M. Jackson Foundation, where she studied social and political division, a...
Patient FLOW & LOS with Dr. Derek Feuquay & Jacob Lansburg
December 07, 2023 09:45 - 34 minutes - 15.7 MBDr. Feuquay was named Northern Arizona Healthcare’s chief medical officer in 2019. Dr. Feuquay joined NAH in 2009 as an internal medicine hospitalist at Flagstaff Medical Center before becoming medical director of hospitalist medicine at FMC in 2011. In 2018, he became the NAH physician advisor. In each of his positions, he has served as a leader and role model for the physician community. Dr. Feuquay earned his medical degree at the University of Arizona School of Medicine in Tucson, Ariz.,...
Giving Wings to Her Team with Tilo Schwarz
November 30, 2023 09:45 - 28 minutes - 13.1 MBTilo Schwarz is a leadership coach, former plant manager and co-founder of the Campus for Leaders at the University of Applied Science Ansbach. He helps managers to successfully lead change and empower their teams for improvement, adaptiveness, and superior results. During his time as a plant manager at a renowned German power-tool manufacturer, he started practicing Toyota Kata with his management team as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team ...
How to Work with Almost Anyone with Michael Bungay Stanier
November 16, 2023 09:45 - 34 minutes - 15.8 MBMichael Bungay Stanier has a gift for distilling big, complex ideas into practical, accessible knowledge for everyday people that helps them be a force for good. His books have sold over a million copies, with The Coaching Habit topping the Wall Street Journal bestseller list. MBS has been featured on the blogs and social media platforms of thought leaders including Seth Godin, Tim Ferriss, and Brené Brown, and has appeared on ABC, BBC, CBC, Ted.com, and innumerable podcasts―as well as in n...
Think Faster, Talk Smarter with Matt Abrahams
November 09, 2023 09:45 - 27 minutes - 12.4 MBMatt Abrahams is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business, and a much sought-after keynote speaker and communication consultant for Fortune 100 companies. His popular podcast, Think Fast, Talk Smart, is the number one career/business program on Apple Podcasts in India, Israel, Canada, Hong Kong and Singapore, and in the top five in the US and the UK, with 1.1 million average downloads/listens per month. His TEDx talks hav...
Wiring the Winning Organization with Dr. Steve Spear
November 02, 2023 09:45 - 36 minutes - 16.6 MBDr. Steven J. Spear (DBA MS MS) Principal, HVE LLC Sr. Lecturer, MIT Sloan School Sr. Fellow, Institute for Healthcare Improvement Creator, See to Solve Gemba and Real Time Alert Systems [email protected] www.SeeToSolve.com [email protected] Knowing how to get smarter about what you do and better at doing it, faster than anyone else, is critical, a bona fide source of sustainable competitive advantage. How so? All organizations share a challenge. They’re trying to coordinate people— so...
8 Step Problem Solving with Dave Gutscher
October 26, 2023 09:45 - 37 minutes - 17 MBDave Gutscher is a Management Consultant that specializes on improving the management process. Dave has 40 years of work experience in agriculture, fresh food, automotive and finance. He is a certified ‘Problem Solving’ trainer and has over 25 years direct experience with Toyota in both Canada and the United States. He has been applying and teaching the ‘Toyota Production System’ concepts for more than 35 years, including ‘8 Step Problem Solving.’ His experience covers Manufacturing, Engine...
Idea Flow with Jeremy Utley
October 19, 2023 09:45 - 39 minutes - 18.2 MBJeremy Utley is one of the world's leading experts in innovation. Formerly the Director of Executive Education at Stanford's renowned Hasso Plattner Institute of Design (aka "the d.school"), and now as an Adjunct Professor at Stanford University, his courses have been experienced by nearly a million students of innovation worldwide. He advises corporate leaders on how to imbed the methods and mindsets of design thinking into their organizations and works with professionals to cultivate a rob...
Objectives & Key Results (OKRs) with Dr. Sarah Sydlowski
October 12, 2023 09:45 - 29 minutes - 13.6 MBSarah Sydlowski, AuD, PhD, MBA is Audiology Director of the Hearing Implant Program and Associate Chief Improvement Officer at the Cleveland Clinic in Cleveland, Ohio. Dr. Sydlowski is Board Certified in Audiology with Specialty Certification in Cochlear Implants. Her clinical and research interests focus on implantable hearing devices, optimization of practice efficiency while maintaining strong outcomes, and development of innovative clinical delivery models. She has earned the Cleveland C...
THE MISTAKES THAT MAKE US with Mark Graban
October 05, 2023 09:45 - 33 minutes - 15.5 MBMark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now. He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More. He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiN...
The Shingo Guiding Principles 3-part series: Enterprise Alignment (Part 3) with Chris Butterworth
September 28, 2023 09:45 - 28 minutes - 13.2 MBChris Butterworth is a multi-award-winning author, speaker, and coach. He is a certified Shingo Institute master-level facilitator and a Shingo Institute Faculty Fellow and examiner. He is the winner of Best New Speaker of the Year Award for The Executive Connection (TEC) for his talk on Lean Thinking and the co-author of the widely acclaimed Shingo publication award winning books 4+1: Embedding a Culture of Continuous Improvement and The Essence of Excellence and is also the editor of the ...
The Shingo Guiding Principles 3-part series: Continuous Improvement (Part 2) with Dan Fleming
September 21, 2023 09:45 - 35 minutes - 16.1 MBDan Fleming is the Director of Consulting Services at GBMP and has an impressive 30+ years of experience in operations and engineering, including 25 years of hands-on practice devoted to the principles and tools of the Toyota Production System and Continuous Improvement. Dan has been a Shingo Prize Examiner and Shingo Course Facilitator for 10 years. He played key role in developing GBMP’s Lean Healthcare Certificate Course, which has been highly praised and taken by over 1000 individuals fr...
The Shingo Guiding Principles 3-part series: Cultural Enablers (Part 1) with Dr. Peter Hines
September 14, 2023 09:45 - 29 minutes - 13.4 MBProfessor Peter Hines, is the Co-Founder of the Lean Enterprise Research Centre at Cardiff Business School. LERC grew to be the largest academic research in lean globally. He has undertaken extensive research into Lean and written or co-written twelve books including Shingo Prize winning books “Staying Lean”, “Creating a Lean & Green Business System” and “The Essence of Excellence”. His latest book “Why Bother” was published in 2022 and received Shingo Publication Award in May 2023. ...
Systems Thinking and Center of Habitual Excellence with Shana Padgett & Vickie Pisowicz of Value Capture
September 07, 2023 09:45 - 31 minutes - 14.3 MBShana Padgett MBA, BS Clinical Laboratory Science is the Vice President, Advisory Services at Value Capture, LLC. Ms. Padgett is passionate about improving the lives of patients and the organizations that care for them and has led change initiatives for more than 25 healthcare organizations during her career. A motivational leader and dedicated partner, she has a track record of exceeding client expectations and customer deliverables. She is a skilled facilitator, trainer, and coach, with ye...
Health Care Systems Engineering with Dr. Simon Dodds
August 31, 2023 09:45 - 31 minutes - 14.4 MBSimon Dodds studied medicine and digital systems engineering in the UK before following a career in general and then vascular surgery. In 1999, he was appointed as a consultant surgeon at Good Hope Hospital in North Birmingham and applied his skills as an engineer and a clinician in the redesign of the vascular surgery clinic and the leg ulcer service. In 2004, the project earned a national innovation award for service improvement. This experience eventually led to the design, development, a...
Human Factors and Health Care with Dr. Michael Privitera
August 24, 2023 09:45 - 31 minutes - 14.3 MBDr. Privitera is Professor Emeritus of Psychiatry at University of Rochester Medical Center (URMC), and was Medical Director, Medical Faculty and Clinician Wellness Program 2015-2022, which worked on individual and organizational interventions to reduce clinician burnout. For the last 12 years he has taken a biopsychosocial approach to understand how the organization/system effects on clinicians and patients can have shared mechanisms which influence risk of burnout, latent medical error and...
Chasing Yokoten at Cleveland Clinic with Tony Blamer
August 17, 2023 09:45 - 30 minutes - 13.9 MBTony is the Senior Director of Continuous Improvement at the Cleveland Clinic. His work there is to help the organization continue building a sustainable improvement culture through implementation of the Cleveland Clinic Improvement Model. Tony first learned about continuous improvement while working at Honda of America. His 16-year tenure took him to various manufacturing sites in the U.S., Canada, and Japan helping to develop and transform organizations into Best-In-Class manufacturers. It...
Visual Workplace and Experimentation with Elisabeth Swan
August 10, 2023 09:45 - 30 minutes - 13.9 MBElisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time ...
Toyota Production System Support Center (TSSC) with Jamie Bonini
August 03, 2023 09:45 - 34 minutes - 15.9 MBJames “Jamie” Bonini is president of Toyota Production System Support Center, Inc. (TSSC), a not-for-profit corporation affiliated with Toyota Motor North America (TMNA), headquartered in Plano, Texas. In his role, Bonini provides Toyota Production System (TPS) expertise to North American organizations, including nonprofits and businesses, with the goal of building high-engagement, high-performing cultures that improve quality, productivity, and reduce lead time. Bonini previously served as ...
GREEN Lean with Elaine Mead
July 27, 2023 09:45 - 31 minutes - 14.6 MBElaine Mead is currently an Executive Director of Improvement, Care and Compassion, IC&C, an organisation committed to supporting leaders on their improvement journey across the UK and Europe. Elaine has enjoyed over 34 years’ experience working in clinical, managerial and Executive roles within the National Health Service across the UK. Her original professional clinical background was as a diagnostic radiographer with experience in general, research and academic settings. In her previous p...
Career Anchors Reimagined with Peter Schein
July 20, 2023 09:45 - 42 minutes - 19.4 MBPeter A. Schein is the co-founder and Chief Operating Officer of OCLI.org. He offers counsel to senior management on organizational development challenges facing private and public sector entities worldwide. Career Anchors was coauthored with Dr. Edgar H. Schein and Dr. John Van Maanen. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming cred...
Using LEAN to serve the underserved with Dr. Susan Ehrlich
July 13, 2023 09:45 - 31 minutes - 14.5 MBDr. Ehrlich is the Chief Executive Officer of the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center and a Professor of Medicine with the University of California, San Francisco. ZSFG is a 397-bed acute care hospital and a key part of the San Francisco Health Network and the San Francisco Department of Public Health. ZSFG is owned and operated by the City and County of San Francisco, and through its long-standing affiliation with the University of California,...
Center for Career Development with Dr. Sherri Brooks
July 06, 2023 09:45 - 23 minutes - 10.9 MBDr. Sherri Brooks is the System Director of Career Development at Baptist Memorial Health Care Corporation. Professionally she has been in leadership roles for over 15 years and is a former associate professor at Arkansas State University where she received her Baccalaureate and Master’s degrees in Communication Disorders. Sherri is also an alum of the University of Kentucky where she earned her Doctorate degree. She has a passion for helping others reach their potential by empowering them t...
Traveling down the Continuous Improvement path with Dr. Mark Hallett
June 29, 2023 09:45 - 32 minutes - 15 MBMark Hallett, MD is a physician executive and chief medical officer with more than 20 years of progressive and diverse leadership experience in hospitals, ambulatory settings and healthcare systems. Possesses a strong track record of building teams that deliver clinical and operational excellence with demonstrated competencies in medical and operational leadership and performance improvement. An expert in using lean methodologies for improving healthcare safety, quality and value. Leadership...
Karen Martin speaks about what causes improvement not to stick and what to do about it
June 22, 2023 09:45 - 29 minutes - 13.6 MBKaren Martin, President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc., is a leading authority on business performance improvement, problem solving, and Lean management systems. Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as Adventist Health, AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United State...
Improvement and the Supply Chain with Emily Lantz
June 15, 2023 09:45 - 27 minutes - 12.4 MBEmily Lantz is an industrial engineer who has a passion for all things people, process and systems! Receiving her undergraduate degree in Industrial Engineering from the University of Dayton, she put her degree to use in manufacturing, distribution and 3PL. Working as a consultant, she was able to see different industries and how processes vary but have so many commonalities. With a passion for people and improvement, she found her way into Healthcare at The Ohio State University Wexner Medi...
Management for Omotenashi by Mike Martyn
June 08, 2023 09:45 - 30 minutes - 14 MBMike Martyn is the Founder and President of SISU Consulting Group, and international consultancy supporting more than 500 organizations in 22 countries. Over the past 20 years, Mike has also contributed hugely to the development of the Shingo Model and Assessment Framework, is Director Emeritus of the Shingo Institute, a 3x Shingo Prize winning author and Lifetime Member of the Shingo Academy. One of Mike’s primary roles with SISU is the development of leaders at each level of the organiza...
The 4 Disciplines of Execution with Chris McChesney
June 01, 2023 09:45 - 32 minutes - 14.7 MBChris McChesney is the co-author of the best-selling book in the world on strategy execution. He is the Global Practice Leader of Execution for FranklinCovey Co. and one of the primary developers of The 4 Disciplines of Execution. For 15 years, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations. Chris has personall...
Dr. Paul DeChant on Preventing Physician Burnout
May 25, 2023 09:45 - 33 minutes - 15.5 MBDr. Paul F. DeChant, MD, MBA, FAAFP is a family physician and healthcare leader who advises C-level executives on reducing physician burnout. As CEO of the Sutter Gould Medical Foundation he led a transformation that improved physician satisfaction from the 45th to 87th percentile on AMGA’s Provider Satisfaction Survey and achieved recognition for the group as the highest performing among 170 medical groups across the State of California, two years in a row. Co-author of the book, “Preventin...
Morgan L. Jones on the new book Transform Behaviors, Transform Results!
May 18, 2023 09:45 - 30 minutes - 13.9 MBMorgan has over 30 years' experience in Lean and 20 years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation , improving customer, staff experiences and improved Health and Safety. The legacy capabilities of Business Improvement have resulted in over 23 international awards and chairing 27 international conferences around Business Improvement. Morgan is an international award-winning author and written 5 books. He has l...
Mistake-proofing (Poka-yoke) with John Grout
May 11, 2023 09:45 - 30 minutes - 13.8 MBJohn Grout is the David C. Garrett Jr. Professor, former dean, and award-winning teacher in the Campbell School of Business. Dr. Grout has researched lean supply chain management and mistake-proofing (a.k.a. Poka-Yoke) extensively and published numerous articles on the topic. In 2004, John was awarded the Shingo Prize for his paper, “The Human Side of Mistake-Proofing” with Douglas Stewart. John has also consulted with a large variety of firms to mistake-proof their processes. John'...
Becoming A High Reliability Care Organization (HRO) with Dr. Shane Lewis & Julie Wright
May 04, 2023 09:45 - 28 minutes - 13.2 MBShane D. Lewis, MD FACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Director of High Reliability at Intermountain Healthcare overseeing safety, quality, experience, and clinical risk across a multi-state footprint. Dr. Lewis started his first business at the early age of five, Shane’s Shoe Shine Shack, and has been working to buff the scuffs and scrapes of others ever since. With his leadership and ability to effectively collaborate with others, the organization h...
Improving for Patients and Families with Alpa Vyas & Dr. Justin Ko
April 27, 2023 09:45 - 31 minutes - 14.6 MBDr. Ko joined Stanford Medicine in 2012 and serves as Director and Chief of Medical Dermatology for Stanford Health Care (SHC) while also spearheading the dermatology department's efforts around network development, digital health, quality/safety/performance improvement, and value-based care. He is active in a number of leadership roles within the organization including as an Associate Chief Quality Officer and physician dyadic partner to the Chief Experience Offer, as well as co-chair...