Feedback: "the Breakfast of Champions," The Difference between Coaching and Managing, Sales Management, CRM, SalesForce.com, Dashboards, Metrics, Healthcare Industry

From deep withing Fortune 500 healthcare companies, Agent X shares how giving feedback can be career suicide and how some of the best organizations are using feedback to gain a competitive advantage. We also swim into the world of CRM and what Agent X thinks of salesforce.com.

For the transcripts and show notes click here.

Topics & References:

Johnson & Johnson (J&J)
Medtronic
The Sales Executive Council
Corporate Executive Board
Coaching vs Managing
Dashboards
Metrics
Feedback
Ken Blanchard - "Feedback the breakfast of champions"
No-fly zone
salesforce.com misery
CRM
salesforce.com vs spreadsheet
Garbage in
Sales people fighting the CRM System
Feedback for salesforce.com
Salesforce.com leading to decsions based on bad information?
if they say they're using salesforce.com, I tell them to run.
Metallica - part of the establishment
emotional no-fly zones
Confronting Reality
People trying to save their jobs instead of good honest feedback
Moving up the career ladder and feedback
"they may ask for your honest feedback, but you're stupid to give it because it's a death sentence"
Ego
compensation plans
"the truth does hurt"
Feedback traps

Guest:  Agent X

Host: Alex Vorobieff

Co-Host - Paul Roberts