COVID-19 Crisis Management
Confessions of a Marketer
English - April 23, 2020 05:00 - 23 minutes - 22.2 MB - ★★★★★ - 20 ratingsMarketing Business Management business marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
On Episode 149, we’re talking about managing the crisis that is COVID-19. Rich Lyons, EVP and Digital Customer Experience Leader for North America at Capgemini. He’s an expert on e-commerce and the customer experience and these days he’s specializing in crisis management. In our chat, we discuss how e-commerce is positioned in the COVID world, the trends he’s seeing, how the current environment is pushing digital transformations and habits, and we zero in on the grocery segment.
Links of Interest
Rich Lyons on LinkedInCapgemini<p>On Episode 149, we’re talking about managing the crisis that is COVID-19. Rich Lyons, EVP and Digital Customer Experience Leader for North America at Capgemini. He’s an expert on e-commerce and the customer experience and these days he’s specializing in crisis management. In our chat, we discuss how e-commerce is positioned in the COVID world, the trends he’s seeing, how the current environment is pushing digital transformations and habits, and we zero in on the grocery segment. </p><p><strong>Links of Interest</strong></p><ul><li>Rich Lyons on <a href="https://www.linkedin.com/in/richardblyons/" target="_blank">LinkedIn</a></li><li><a href="https://www.capgemini.com" target="_blank">Capgemini</a></li></ul><p><br></p>