Coleman Associates Innovation Podcast
115 episodes - English - Latest episode: 25 days ago - ★★★★★ - 19 ratingsThis is the Coleman Associates Innovation Podcast. A Podcast designed to challenge the way you think about how healthcare is delivered. We explore practical solutions and hear about how out of reach results are obtained.
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Episodes
#31: Closing the Gap: John Henryism
March 31, 2021 16:00 - 20 minutes - 13.5 MBIn the first installment of "Closing the Gap," we will hear from Joshua V. Barr about his work in Civil and Human Rights and his personal experience with John Henryism. Follow us on LinkedIn, send us an email, or follow us on Facebook. Host: Adrienne Mann Guests: Joshua V. Barr Check out ProPublica's article, "How COVID-19 Hollowed Out a Generation of Young Black Men," by Akilah Johnson and Nina Martin. Thanks for listening! If you or someone you know should be interviewed for this ...
Closing the Gap: John Henryism
March 31, 2021 16:00 - 20 minutes - 13.5 MBIn the first installment of "Closing the Gap," we will hear from Joshua V. Barr about his work in Civil and Human Rights and his personal experience with John Henryism. Follow us on LinkedIn, send us an email, or follow us on Facebook. Host: Adrienne Mann Guests: Joshua V. Barr Check out ProPublica's article, "How COVID-19 Hollowed Out a Generation of Young Black Men," by Akilah Johnson and Nina Martin. Thanks for listening! If you or someone you know should be interviewed for this ...
Introducing: Closing the Gap
March 17, 2021 16:00 - 6 minutes - 4.74 MBJoin us for this new intermittent series, "Closing the Gap." We will be exploring topics related to addressing racism, bigotry, and healthcare disparities. In this short episode, hear from the Chispas why they think addressing bigotry in healthcare is important. Follow us on LinkedIn, send us an email, or follow us on Facebook. Host: Adrienne Mann Guests: Neeraj Shah Melissa Stratman Harpreet Sanghera Amanda Laramie Brizzia Burgos Special thanks to the Clinton Digital Library for the au...
#30: Introducing: Closing the Gap
March 17, 2021 16:00 - 6 minutes - 4.74 MBJoin us for this new intermittent series, "Closing the Gap." We will be exploring topics related to addressing racism, bigotry, and healthcare disparities. In this short episode, hear from the Chispas why they think addressing bigotry in healthcare is important. Follow us on LinkedIn, send us an email, or follow us on Facebook. Host: Adrienne Mann Guests: Neeraj Shah Melissa Stratman Harpreet Sanghera Amanda Laramie Brizzia Burgos Special thanks to the Clinton Digital Library for the au...
#29: Innovation Spotlight: Unite Us
March 10, 2021 17:00 - 18 minutes - 12.6 MBUnite Us is a technology company focused on addressing Social Determinants of Health and closing the gap on health disparities. In this episode, Adrienne and Georgina Dukes discuss the work Unite Us is doing. Follow us on LinkedIn, send us an email, or follow us on Facebook. Hosts: Adrienne Mann Guest: Georgina Dukes Special Thanks to Unite Us and Emily Rogan Thanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: F...
Innovation Spotlight: Unite Us
March 10, 2021 17:00 - 18 minutes - 12.6 MBUnite Us is a technology company focused on addressing Social Determinants of Health and closing the gap on health disparities. In this episode, Adrienne and Georgina Dukes discuss the work Unite Us is doing. Follow us on LinkedIn, send us an email, or follow us on Facebook. Hosts: Adrienne Mann Guest: Georgina Dukes Special Thanks to Unite Us and Emily Rogan Thanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: F...
Quality Street
March 03, 2021 18:00 - 22 minutes - 15.4 MBThe nation is reckoning with racial justice issues that make us rethink what it means to provide high-quality health care. In this episode, Amanda and Dan Hyman discuss building a quality program based on Safe, Timely, Effective, Efficient, EQUITABLE, and Patient-Centered Care. Follow us on LinkedIn, send us an email, or follow us on Facebook. Hosts: Adrienne Mann Amanda Laramie Guest: Dan Hyman Special Thanks to Children's Hospital Colorado Thanks for listening! If you or someone y...
#28: Quality Street
March 03, 2021 18:00 - 22 minutes - 15.4 MBThe nation is reckoning with racial justice issues that make us rethink what it means to provide high-quality health care. In this episode, Amanda and Dan Hyman discuss building a quality program based on Safe, Timely, Effective, Efficient, EQUITABLE, and Patient-Centered Care. Follow us on LinkedIn, send us an email, or follow us on Facebook. Hosts: Adrienne Mann Amanda Laramie Guest: Dan Hyman Special Thanks to Children's Hospital Colorado Thanks for listening! If you or someone y...
#27: Staff, Staff, Baby
February 24, 2021 18:00 - 18 minutes - 9.87 MBMaking a staffing schedule on a regular day is the stuff of nightmares for the average health center manager. What happens when you layer on screening, testing, vaccinations, and COVID-19 callouts? Staffing can feel impossible. In this episode, Ryan and Adrienne discuss the best practices they've seen for staffing during COVID-19. Follow us on LinkedIn, send us an email, or follow us on Facebook. Hosts: Ryan Jury Adrienne Mann Thanks for listening! If you or someone you know should be...
Staff, Staff, Baby
February 24, 2021 18:00 - 18 minutes - 9.87 MBMaking a staffing schedule on a regular day is the stuff of nightmares for the average health center manager. What happens when you layer on screening, testing, vaccinations, and COVID-19 callouts? Staffing can feel impossible. In this episode, Ryan and Adrienne discuss the best practices they've seen for staffing during COVID-19. Follow us on LinkedIn, send us an email, or follow us on Facebook. Hosts: Ryan Jury Adrienne Mann Thanks for listening! If you or someone you know should be...
#26: Lean, Mean, Vaccine Machine
February 17, 2021 16:00 - 20 minutes - 14.3 MBThe COVID-19 vaccine feels like the light at the end of a tunnel. Distributing the COVID-19 Vaccine though requires a multi-layered distribution strategy that relies on the cooperation and collaboration of the federal government, state government, local government, organizational leadership, and frontline staff members. In this episode, we'll hear about the lessons learned from two health center leaders who are guiding their organization to meet this challenge for their patients, their commu...
Lean, Mean, Vaccine Machine
February 17, 2021 16:00 - 20 minutes - 14.3 MBThe COVID-19 vaccine feels like the light at the end of a tunnel. Distributing the COVID-19 Vaccine though requires a multi-layered distribution strategy that relies on the cooperation and collaboration of the federal government, state government, local government, organizational leadership, and frontline staff members. In this episode, we'll hear about the lessons learned from two health center leaders who are guiding their organization to meet this challenge for their patients, their commu...
Dramatic Changes for Dramatic Times
February 10, 2021 05:00 - 31 minutes - 16.9 MBThe past year of living with COVID-19 has felt like an onslaught of challenges, stresses, and change. But, what happens when you capitalize on the changes and harness them to reinvent your entire organization? During this installment, hear from Amy Falk and Alicia Jimenez of Health Partnership as they discuss their DPI™ journey during COVID-19. Follow us on LinkedIn, send us an email, or follow us on Facebook. Guests: Amy Falk Alicia Jimenez Host: Adrienne Mann Thanks for listening!...
#25: Dramatic Changes for Dramatic Times
February 10, 2021 05:00 - 31 minutes - 16.9 MBThe past year of living with COVID-19 has felt like an onslaught of challenges, stresses, and change. But, what happens when you capitalize on the changes and harness them to reinvent your entire organization? During this installment, hear from Amy Falk and Alicia Jimenez of Health Partnership as they discuss their DPI™ journey during COVID-19. Follow us on LinkedIn, send us an email, or follow us on Facebook. Guests: Amy Falk Alicia Jimenez Host: Adrienne Mann Thanks for listening!...
#24: Brief Innovation Moment: Medical Assistants
August 26, 2020 10:00 - 12 minutes - 8.56 MBDuring this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times. This installment will focus on some unique changes to the medical assistant role. Harpreet Sanghera, will share with us some unique ways that medical assistants can continue to be present in delivering quality primary healthcare. Guest: Harpreet Sanghera Host: Ryan Jury Tweet us @colemanassoc, send us an email, or follow us on Facebook. Thanks for liste...
Brief Innovation Moment: Medical Assistants
August 26, 2020 10:00 - 12 minutes - 8.56 MBDuring this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times. This installment will focus on some unique changes to the medical assistant role. Harpreet Sanghera, will share with us some unique ways that medical assistants can continue to be present in delivering quality primary healthcare. Guest: Harpreet Sanghera Host: Ryan Jury Tweet us @colemanassoc, send us an email, or follow us on Facebook. Thanks for liste...
#23: Brief Innovation Moment: Front Desk
July 29, 2020 10:00 - 11 minutes - 8.06 MBDuring this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times. This installment will focus on some unique changes to front desk operations. Amanda Laramie, will share with us some front desk tweaks that we all can do, modify, or tailor to our health center operations. Guest: Amanda Laramie Host: Ryan Jury Tweet us @colemanassoc, send us an email, or follow us on Facebook. Thanks for listening! If you or someone ...
Brief Innovation Moment: Front Desk
July 29, 2020 10:00 - 11 minutes - 8.06 MBDuring this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times. This installment will focus on some unique changes to front desk operations. Amanda Laramie, will share with us some front desk tweaks that we all can do, modify, or tailor to our health center operations. Guest: Amanda Laramie Host: Ryan Jury Tweet us @colemanassoc, send us an email, or follow us on Facebook. Thanks for listening! If you or someone ...
#22: COVID-19: RRT: Keep on Changing
July 07, 2020 10:00 - 19 minutes - 13.6 MBCOVID -19 has been apart of our lives now for several months now. This pandemic has disrupted healthcare and led to many health centers developing and implementing innovative ideas. Have you gone back and looked at those early implemented processes? Are there patient barriers, processes contributing to employee burnout, or activities that are generating patients complaints? During this installment we are going to review a few basic concepts of Rapid Redesign Testing aka as RRTs. Resource...
COVID-19: RRT: Keep on Changing
July 07, 2020 10:00 - 19 minutes - 13.6 MBCOVID -19 has been apart of our lives now for several months now. This pandemic has disrupted healthcare and led to many health centers developing and implementing innovative ideas. Have you gone back and looked at those early implemented processes? Are there patient barriers, processes contributing to employee burnout, or activities that are generating patients complaints? During this installment we are going to review a few basic concepts of Rapid Redesign Testing aka as RRTs. Resource...
#21: COVID-19: Data: Beyond the Numbers
June 10, 2020 10:00 - 32 minutes - 22.4 MBAre you drowning in seemingly useless data? Every aspect of a health center’s operations can be tracked using data, but it is the health centers that utilize data to problem-solve and innovate that are the most successful. Not only does this podcast discuss the ways data can be tracked and what should be tracked, but also methods to apply data to innovation to avoid its collection being “busy work.” Data expert and former Coleman Associate Carlos Avina, joins us in this podcast to discuss...
COVID-19: Data: Beyond the Numbers
June 10, 2020 10:00 - 32 minutes - 22.4 MBAre you drowning in seemingly useless data? Every aspect of a health center’s operations can be tracked using data, but it is the health centers that utilize data to problem-solve and innovate that are the most successful. Not only does this podcast discuss the ways data can be tracked and what should be tracked, but also methods to apply data to innovation to avoid its collection being “busy work.” Data expert and former Coleman Associate Carlos Avina, joins us in this podcast to discuss...
#20: COVID-19: Beyond the 4 Walls
May 20, 2020 10:00 - 26 minutes - 18.4 MBDuring this installment we are going to define, unpack and explore the benefits for care coordination and care & case management, during the COVID 19 pandemic. Tweet us @colemanassoc, send us an email, or follow us on Facebook. Guests: Art Jones Adrienne Mann Host: Ryan Jury Thanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: Facebook Instagram LinkedIn Our Website TikTok Twitter YouTube
COVID-19: Beyond the 4 Walls
May 20, 2020 10:00 - 26 minutes - 18.4 MBDuring this installment we are going to define, unpack and explore the benefits for care coordination and care & case management, during the COVID 19 pandemic. Tweet us @colemanassoc, send us an email, or follow us on Facebook. Guests: Art Jones Adrienne Mann Host: Ryan Jury Thanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: Facebook Instagram LinkedIn Our Website TikTok Twitter YouTube
#19: COVID-19: Telehealth: Trust your Gut
April 05, 2020 22:00 - 35 minutes - 24.4 MBThis installment will come at a time where many providers may find themselves pushed into the deep end of telehealth. This is a round table interview with four medical doctors about providing telehealth. Some have just started and some have been providing telehealth services for a few years. As a disclaimer none of these conversations are meant to provide medical advice, diagnostic advice, etc. it’s surely operational and process advice only. Synopsis: As we grapple with the COVID-19 pande...
COVID-19: Telehealth: Trust your Gut
April 05, 2020 22:00 - 35 minutes - 24.4 MBThis installment will come at a time where many providers may find themselves pushed into the deep end of telehealth. This is a round table interview with four medical doctors about providing telehealth. Some have just started and some have been providing telehealth services for a few years. As a disclaimer none of these conversations are meant to provide medical advice, diagnostic advice, etc. it’s surely operational and process advice only. Synopsis: As we grapple with the COVID-19 pande...
#18: COVID-19: Square Peg, Round Hole
March 23, 2020 15:00 - 35 minutes - 24.2 MBDo you want to learn how one health center extended a week's worth of PPE (Personal Protective Equipment) into 32 days? Tune in for our special episode where we interview a COO of an east coast health center about their best practices and innovations responding to the COVID-19 crisis. We hope you can take some of their ideas, build upon them and extend your own supplies of PPE in this tenuous time. For more tools, solutions and downloadable COVID-19 toolkits, visit us at ColemanAssociate...
COVID-19: Square Peg, Round Hole
March 23, 2020 15:00 - 35 minutes - 24.2 MBDo you want to learn how one health center extended a week's worth of PPE (Personal Protective Equipment) into 32 days? Tune in for our special episode where we interview a COO of an east coast health center about their best practices and innovations responding to the COVID-19 crisis. We hope you can take some of their ideas, build upon them and extend your own supplies of PPE in this tenuous time. For more tools, solutions and downloadable COVID-19 toolkits, visit us at ColemanAssociate...
#17: Changing Habits to Combat COVID-19
March 18, 2020 10:00 - 31 minutes - 21.6 MBThis weekend we recorded a special episode in relation to the current events. We are going to explore how habits can diminish our ability to combat COVID19 in the healthcare setting. We interview Mellisa Stratman and explore some strategies around communication, scheduling, decision making, and coaching. We hope you enjoy it, and please be safe out there. Synopsis: We are in unprecedented territory with COVID-19, and it is crucial to remain innovative in our ability to combat it in the hea...
Changing Habits to Combat COVID-19
March 18, 2020 10:00 - 31 minutes - 21.6 MBThis weekend we recorded a special episode in relation to the current events. We are going to explore how habits can diminish our ability to combat COVID19 in the healthcare setting. We interview Mellisa Stratman and explore some strategies around communication, scheduling, decision making, and coaching. We hope you enjoy it, and please be safe out there. Synopsis: We are in unprecedented territory with COVID-19, and it is crucial to remain innovative in our ability to combat it in the hea...
#16: Resistance: The Struggle is Real!
February 26, 2020 11:00 - 25 minutes - 17.2 MBIn this installment you will hear from Melissa Stratman and Roger Coleman. The two of them respond to the common question of how to manage resistance. Maybe the problem is more than just resistance? Learn how to help staff and management work through resistance to change. Tweet us @colemanassoc, send us an email, or follow us on Facebook. Guests: Roger Coleman Melissa Stratman Hosts: @AmandaLaramie @Ryan Jury Thanks for listening! If you or someone you know should be interviewed for t...
Resistance... The Struggle is Real!
February 26, 2020 11:00 - 25 minutes - 17.2 MBIn this installment you will hear from Melissa Stratman and Roger Coleman. The two of them respond to the common question of how to manage resistance. Maybe the problem is more than just resistance? Learn how to help staff and management work through resistance to change. Tweet us @colemanassoc, send us an email, or follow us on Facebook. Guests: Roger Coleman Melissa Stratman Hosts: @AmandaLaramie @Ryan Jury
Resistance: The Struggle is Real!
February 26, 2020 11:00 - 25 minutes - 17.2 MBIn this installment you will hear from Melissa Stratman and Roger Coleman. The two of them respond to the common question of how to manage resistance. Maybe the problem is more than just resistance? Learn how to help staff and management work through resistance to change. Tweet us @colemanassoc, send us an email, or follow us on Facebook. Guests: Roger Coleman Melissa Stratman Hosts: @AmandaLaramie @Ryan Jury Thanks for listening! If you or someone you know should be interviewed for t...
Now that's Integrated Health!- Part 2
February 05, 2020 11:00 - 23 minutes - 15.9 MBIn this episode we continue to discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health. We left you on a cliff hanger last time, so we'll wrap up Kaitlin's story about Hunter's model today and hear what their primary care providers think of the integrated behavioral health model. In this episode, we hear the conclusion from our last episode, episode #14. We will learn more about Hunter Health's evolved and advanced integrated ...
#15: Now that's Integrated Health!- Part 2
February 05, 2020 11:00 - 23 minutes - 15.9 MBIn this episode we continue to discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health. We left you on a cliff hanger last time, so we'll wrap up Kaitlin's story about Hunter's model today and hear what their primary care providers think of the integrated behavioral health model. In this episode, we hear the conclusion from our last episode, episode #14. We will learn more about Hunter Health's evolved and advanced integrated ...
#14: Now that's Integrated Health!
January 29, 2020 11:00 - 28 minutes - 19.8 MBIn this episode, we discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health. The line between integrated health and behavioral health can be a blurry line for some organizations. Hear first-hand in this podcast how Hunter Health Clinic does integrated health from Director of Integrated Care, Kaitlin Boger. Kaitlin walks us through the difference between Behavioral Health (BH) and the BH Integrated care model and its evolution ...
Now that's Integrated Health!
January 29, 2020 11:00 - 28 minutes - 19.8 MBIn this episode, we discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health. The line between integrated health and behavioral health can be a blurry line for some organizations. Hear first-hand in this podcast how Hunter Health Clinic does integrated health from Director of Integrated Care, Kaitlin Boger. Kaitlin walks us through the difference between Behavioral Health (BH) and the BH Integrated care model and its evolution ...
Now that's Integrated Health!
January 29, 2020 11:00 - 28 minutes - 19.8 MBIn this episode, we discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health. The line between integrated health and behavioral health can be a blurry line for some organizations. Hear first-hand in this podcast how Hunter Health Clinic does integrated health from Director of Integrated Care, Kaitlin Boger. Kaitlin walks us through the difference between Behavioral Health (BH) and the BH Integrated care model and its evolution ...
Leadership Series: Validate me!
January 08, 2020 11:00 - 36 minutes - 24.8 MBIn this special Leadership Series, we interview Amy Feimer, CEO of Hunter Health, a FQHC and Urban Indian Health Program in Wichita, Kansas. We learn how Amy and her team achieved a 36% reduction in their patient cycle time (70 to 45 mins), a 99% charting completion rate, a 48% reduction in their abandoned call rate (25% to 13%) and an increased staff engagement score in the 89% percentile. This episode highlights ways to improve both provider and staff satisfaction in ambulatory care. Amy ...
#13: Leadership Series: Validate me!
January 08, 2020 11:00 - 36 minutes - 24.8 MBIn this special Leadership Series, we interview Amy Feimer, CEO of Hunter Health, a FQHC and Urban Indian Health Program in Wichita, Kansas. We learn how Amy and her team achieved a 36% reduction in their patient cycle time (70 to 45 mins), a 99% charting completion rate, a 48% reduction in their abandoned call rate (25% to 13%) and an increased staff engagement score in the 89% percentile. This episode highlights ways to improve both provider and staff satisfaction in ambulatory care. Amy ...
Leadership Series: Validate me!
January 08, 2020 11:00 - 36 minutes - 24.8 MBIn this special Leadership Series, we interview Amy Feimer, CEO of Hunter Health, a FQHC and Urban Indian Health Program in Wichita, Kansas. We learn how Amy and her team achieved a 36% reduction in their patient cycle time (70 to 45 mins), a 99% charting completion rate, a 48% reduction in their abandoned call rate (25% to 13%) and an increased staff engagement score in the 89% percentile. This episode highlights ways to improve both provider and staff satisfaction in ambulatory care. Amy ...
Leadership Series: "We're the 'Yes' Clinic Now!"
December 11, 2019 12:00 - 32 minutes - 22.1 MBIn this podcast, we are joined by two executive leaders of an organization out of Indianapolis: Dr. Dawn Haut and Mendy Rosa. Dawn, the CEO, and Mendy, the COO, talk us through their organization’s culture change over the last few years and the way in which they, as leaders managed the change with staff. Using their ‘just do it’ mentality, Dawn and Mendy were able to improve access to their patients and become the ‘Yes’ clinic. In addition to specific actions taken by Dr. Haut and Mendy, a...
#12: Leadership Series: "We're the 'Yes' Clinic Now!"
December 11, 2019 12:00 - 32 minutes - 22.1 MBIn this podcast, we are joined by two executive leaders of an organization out of Indianapolis: Dr. Dawn Haut and Mendy Rosa. Dawn, the CEO, and Mendy, the COO, talk us through their organization’s culture change over the last few years and the way in which they, as leaders managed the change with staff. Using their ‘just do it’ mentality, Dawn and Mendy were able to improve access to their patients and become the ‘Yes’ clinic. In addition to specific actions taken by Dr. Haut and Mendy, a...
#11: Leadership Series: The Goal Remains the Goal, Part 2
November 20, 2019 15:00 - 22 minutes - 15.8 MBIn this special Leadership Series we continue our interview with Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear more of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois. If there is something that you are interested and would love to learn more, reach out to us and let us know. Tweet us @colemanassoc, send us an email, or follow us on Facebook. Guests: @Donna Thompson Host: @AmandaLara...
Leadership Series: The Goal Remains the Goal, Part 2
November 20, 2019 15:00 - 22 minutes - 15.8 MBIn this special Leadership Series we continue our interview with Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear more of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois. If there is something that you are interested and would love to learn more, reach out to us and let us know. Tweet us @colemanassoc, send us an email, or follow us on Facebook. Guests: @Donna Thompson Host: @AmandaLara...
Leadership Series: The Goal Remains the Goal
November 06, 2019 11:00 - 26 minutes - 18.2 MBIn this special Leadership Series we start by interviewing Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear some of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois. If there is something that you are interested and would love to learn more, reach out to us and let us know. Tweet us @colemanassoc, send us an email, or follow us on Facebook. Guests: @Donna Thompson Host: @AmandaLaramie ...
#10: Leadership Series: The Goal Remains the Goal
November 06, 2019 11:00 - 26 minutes - 18.2 MBIn this special Leadership Series we start by interviewing Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear some of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois. If there is something that you are interested and would love to learn more, reach out to us and let us know. Tweet us @colemanassoc, send us an email, or follow us on Facebook. Guests: @Donna Thompson Host: @AmandaLaramie ...
#9: The Wisdom of Simplification
October 16, 2019 09:00 - 23 minutes - 16.1 MBIs Patient Access a problem at your health center? Have you tried different methods to get patients in for appointments sooner but still have a high Third Next Available Appointment (TNAA)? In this installment, we explore how a Simplified Patient Schedule works and how it can help you create a smoother, more predictable day that works better for patients and better for staff too. Find out what is within your control, what is outside of it and find the wisdom to know the difference. If th...
The Wisdom of Simplification
October 16, 2019 09:00 - 23 minutes - 16.1 MBIs Patient Access a problem at your health center? Have you tried different methods to get patients in for appointments sooner but still have a high Third Next Available Appointment (TNAA)? In this installment, we explore how a Simplified Patient Schedule works and how it can help you create a smoother, more predictable day that works better for patients and better for staff too. Find out what is within your control, what is outside of it and find the wisdom to know the difference. If th...
#8: "One thing only I know, and that is that I know nothing"
September 25, 2019 10:00 - 18 minutes - 13 MBThis episode talks about the challenges of sustaining change, coaching, and the time investment needed to sustain those changes through coaching. We explore coaching tips and tricks from Harpreet and Amanda with over 16 years of coaching under their belts. Thanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: Facebook Instagram LinkedIn Our Website TikTok Twitter YouTube