EP 175 | How To De-escalate an Emotional Situation | Guest: Doug Noll
Coffee Break - Loc-Doc Security
English - May 24, 2022 13:00 - 45 minutes - 42.5 MB - ★★★★★ - 19 ratingsBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Chad Lingafelt chats with Doug Noll, Professional mediator, award winning lawyer and award winning author. Doug provides mediation, emotional competency, and de-escalation skills. Doug has studied neuroscience for other 25 years and uses this knowledge to help understand emotions.
Doug hasn’t owned a television in over 40 years and has used that time to develop himself. He is a second degree black belt in Chinese kung fu, taught tai chi for over 10 years, a Level III ski instructor, instrument-rated private pilot with multi-engine and helicopter ratings, Irish fiddle and harp player, whitewater kayaker and rafter, and Spey casting steelhead fly fisherman.
On this episode, we talk about how to calm an angry person, de-escalating an emotional situation, and how you should really be listening when talking to people. We also learn about the 3 step process of affect labeling.
3 Step Affect Labeling
Step 1: Ignore the words - the words don’t mean anything.
Step 2: Read the emotional subsets of the person. Remain quiet and process what their emotional experience is.
Step 3: Reflect back the emotion.
Look for involuntary responses of the body relaxing like:
Nod of the head
Verbal Response
Dropping shoulders
Sigh
Ask the questions:
What do we do to fix this?
What makes this right?
What makes these situation better?
We learn about listening each other into existence and how taking the time to listen to others emotions and let people be heard is a key factor in peaceful relationships.
This is an important conversation for leaders that want to improve their skill set and understand how to encourage a peaceful environment where people feel heard.
Connect with Doug Noll
Website: https://dougnoll.com
Twitter: https://twitter.com/dougnoll
Facebook: https://www.facebook.com/DouglasNoll
LinkedIn: https://www.linkedin.com/in/dougnoll/
Buy Doug’s Books: