Episode 43: The Top Phone Mistakes You're Making with Gail Goodman, The Phone Teacher

Have you ever heard of proper phone etiquette? Yes, it's 2021 but there is still a right way and a wrong way to talk on the phone especially when it comes to the insurance industry. In today's episode, we sit down with Gail Goodman, also known as https://phoneteacher.com/ (The Phone Teacher). She walks us through a few phone faux pas you might be using in your agency. She brings her three decades of experience training over 80,000 financial professionals to this very important topic. So, click to listen now and find out if you or your team members are making these phone mistakes!
In this episode, we talk about:
What is considered “bad language” on the phone
Objection handling
Ghosting or not answering when they don’t recognize the number
How to sell the appointment on the phone
Mistake, pitfalls, and things to avoid
How to overcome call reluctance
Enjoy this episode? Help us reach more listeners like you by subscribing, rating, and reviewing this podcast!
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Be sure to contact our wonderful sponsor, https://www.directclicksinc.com/ (Direct Clicks Inc), to give your agency the marketing boost it needs. Check out Direct Clicks' https://directclicksinc.hubspotpagebuilder.com/marketing-roi-tool (FREE Marketing ROI Tool) today!
Are you a fan of laughing and staying informed? If so, connect with Club Capital on social media!
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Have you ever heard of proper phone etiquette? Yes, it's 2021 but there is still a right way and a wrong way to talk on the phone especially when it comes to the insurance industry. In today's episode, we sit down with Gail Goodman, also known as The Phone Teacher. She walks us through a few phone faux pas you might be using in your agency. She brings her three decades of experience training over 80,000 financial professionals to this very important topic. So, click to listen now and find out if you or your team members are making these phone mistakes!

In this episode, we talk about:

What is considered “bad language” on the phoneObjection handlingGhosting or not answering when they don’t recognize the numberHow to sell the appointment on the phoneMistake, pitfalls, and things to avoidHow to overcome call reluctance

Enjoy this episode? Help us reach more listeners like you by subscribing, rating, and reviewing this podcast!

_________________________

Be sure to contact our wonderful sponsor, Direct Clicks Inc, to give your agency the marketing boost it needs. Check out Direct Clicks' FREE Marketing ROI Tool today!

Are you a fan of laughing and staying informed? If so, connect with Club Capital on social media!

Follow us on Instagram

Follow & Like us on Facebook