You can never know enough about the performance of your SaaS and critical applications and the best source for insights is from the end-user perspective. Modern toolsets use this approach to help teams diagnose issues and enhance the experience in ways legacy troubleshooting technologies can't. In this episode, Lisa and Pam welcome guest Sanjit Ganguli, VP, Transformation Strategy at Zscaler and one of the industry's top experts in digital experience monitoring to explain the latest advances that allow customers to improve the performance of not just public cloud-based apps, but private apps as well, a longtime struggle for IT teams in the remote work era.