How to Handle Unhappy Clients Who Ask for Refunds
Closers Are Losers with Jeremy Miner
English - December 20, 2021 13:00 - 4 minutes - 9.71 MB - ★★★★★ - 106 ratingsEntrepreneurship Business Management advertising coaches entrepreneurs marketing professionals sales socialselling Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
At some point in your sales career, you’re bound to encounter an unhappy customer who wants a refund.
When you do, you must resist the temptation to argue and prove them wrong.
Instead of trying to win the argument, you should be trying to win your relationship with the client.
How do you do that? Ask them these empathetic questions and your victory is secured.
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Resources:
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