Ep 48: Zack Oates is the CEO and Co-Founder of Ovation - Actionable Guest Feedback Platform

Thank you for tuning in to another episode of Clicks 2 Bricks with your host, Robert Reed. Joining us in conversation today is Zack Oates, CEO, and co-founder of Ovation, an actionable guest feedback platform for multi-unit restaurants. He shares his thoughts on how asking for customer feedback can drive quantifiable downstream revenue. Listeners will learn the nuts and bolts of how Ovation works, how it came to be, and where they are directing their funding and efforts going forwards. Their focus is on creating a seamless experience for the guest, and Zack tells us how they are working to turn data into a more flexible experience. You’ll also hear how the Ovation service does more than offer a platform for customer feedback, including driving five-star online ratings. You’ll also hear about the integrations that Ovation has grown to include, and why they choose to share all the data even with customers who leave Ovation. Tune in to hear all this and more today!