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Managing Customer Expectations (with Carleen Carter)
CJ & The Duke
English - November 16, 2023 17:59 - 37 minutes - 34.1 MBTechnology Business servicenow servicenow dev itsm itil agile Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Sakon: Mobility service management & automation on ServiceNow
Next Episode: Evolution of the ServiceNow Architect
In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter.
Check out Carleen's website! https://www.smartcarleen.com/
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media