EP026 - Catalysts
CJ & The Duke
English - February 28, 2021 02:40 - 35 minutes - 32.7 MBTechnology Business servicenow servicenow dev itsm itil agile Download Google Podcasts Overcast Castro Pocket Casts RSS feed
A catalyst is the trigger that begins work. It's a simple concept, but it pays to be mindful about all the catalysts you can encounter, and how to mature the catalyst part of every process. In this episode we discuss:
- Catalyst maturing from manual entry, simplified manual entry, automatic detection, and elimination of need.
- Customer & Non-Customer manual entry
- HR events
- Detectable known errors
- Integrations
- Workflows
Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media