EP8 | Shaun Clowes (Metromile) - Retention and engagement lessons learned building Atlassian’s growth team from 0 to 50 people strong 💪

CHURN FM

English - May 08, 2019 16:00 - 47 minutes - 32.3 MB - ★★★★★ - 32 ratings
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Previous Episode: EP7 | Pulkit Agrawal (Chameleon) - How to build a churn busting user onboarding experience

Next Episode: EP9 | Steli Efti (Close) - How to build a sustainable sales model that drives long term retention

In today’s episode, I chatted to Shaun Clowes, the Chief Product Officer at Metromile and previous Head of Growth at Atlassian.

We talked about how Atlassian measured success in the early days and their relentless focus on delivering value.

We also touched on why enterprise users are more similar to their SMB counterparts than you think, Atlassian’s land and grab strategy that fueled their expansion revenue and the differences in tackling churn between B2B and B2C companies.

This was one of my favorite interviews to date, I hope you enjoy the show.

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.