EP 194 - Tony Sternberg (ProsperStack) Automating Tailored Customer Experiences to Reduce Churn

CHURN FM

English - April 26, 2023 07:00 - 27 minutes - 18.8 MB - ★★★★★ - 32 ratings
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Previous Episode: EP 193 | Maria Blakeway (Pushway) - How to evolve your Customer Success approach from reactive to predictive

Next Episode: EP 195 - Alison Prator (Float) The evolution of Customer Experience at Hyper-growth Startups

Today on the show we have Tony Sternberg, co-founder and CEO of Prosper Stack.

In this episode, Tony shared the challenges of selling a business and the importance of churn and retention in the review process, and the final valuation they got.

We then discussed how you can use tailored user experiences to reduce voluntary churn and leverage your company's data more effectively.

As usual, I'm excited to hear what you think of this episode and if you have any feedback, I would love to hear from you.

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.