EP 192 | Nik Mijic (Matik) - How to effectively communicate your value to increase retention

CHURN FM

English - April 12, 2023 07:00 - 27 minutes - 19 MB - ★★★★★ - 32 ratings
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Previous Episode: EP 191 | Eric Melchor (Optimonk) - How to create personalized user experiences for better engagement and retention

Next Episode: EP 193 | Maria Blakeway (Pushway) - How to evolve your Customer Success approach from reactive to predictive

Today on the show we have Nik Mijic, Co-founder and CEO of Matik.

In this episode, we discussed the importance of effectively communicating the value you deliver to customers and how to build an ROI calculator.

We also ran through an example of setting up a monthly review with your customers, the data sources to include, and how to set it all up.

As usual, I'm excited you think of this episode and if you have any feedback, I would love to hear from you.

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.