EP 181 | Dominic Constandi (ZoomInfo) - The value of a first impression

CHURN FM

English - September 15, 2022 07:00 - 38 minutes - 26.5 MB - ★★★★★ - 32 ratings
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Previous Episode: EP 180 | Darius Contractor - Activation lessons learned from Airtable, Facebook, and Dropbox

Next Episode: EP 182 | Daniel McCarthy - How investment firms use customer behavior predictions to set valuations on the companies they acquire

Today on the show we have Dominic Constandi, Chief Customer Officer of ZoomInfo.

In this episode, Dominic shares his favourite country he has visited and how the experience has influenced his work in customer success.

We then discussed what separates Disney from all other theme parks and we wrapped up by discussing how ZoomInfo unifies the customer experience across the various touch points and stops their customers from feeling like they are going through a generic process.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.