EP 177 | Matt Young (UserVoice) - How to collect retention driving feedback

CHURN FM

English - August 10, 2022 07:00 - 44 minutes - 30.9 MB - ★★★★★ - 32 ratings
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Previous Episode: EP 176 | Dileepan Siva (Upscribe) - How to fuel e-commerce growth with retention

Next Episode: EP 178 | Fio Dossetto (Postmark) - Using product-led content marketing to fuel customer retention

Today on the show we have Matt Young, CEO of UserVoice

In this episode, Matt shares how he has navigated the shift from CTO to CEO with his biggest learning along the way.

We then discussed how UserVoice uses its product to collect user feedback, why user interviews are the most impactful form of customer feedback, and how you can maximize the time invested while doing them and we wrapped up by discussing how to avoid confirmation bias while conducting your research.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at [email protected]. Don't forget to follow us on Twitter.

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.