EP 173 | Jamie Shanks (Pipeline Signals) - Monitoring and growing customer champions to crush churn and drive acquisition

CHURN FM

English - July 06, 2022 13:00 - 30 minutes - 21.3 MB - ★★★★★ - 32 ratings
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Previous Episode: EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention

Next Episode: EP 174 | Luka Kankaras (Usersnap) - The systematic approach Usersnap took to increase customer retention

Today on the show we have Jamie Shanks, CEO and Founder of Pipeline Signals.

In this episode, Jamie shares how his experience building Sales for life rolled into Pipeline Signals.

We then discussed why social monitoring your accounts is critical in reducing churn and we wrapped up by discussing some key metrics identified through growing Pipeline Signals and why 3% of your CRM contacts become obsolete each month.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at [email protected]. Don't forget to follow us on Twitter.

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.