EP 170 | Trey Hoffman (Fleetio) - How to set up a monthly churn insights meeting and how it helps drive retention

CHURN FM

English - June 15, 2022 05:00 - 40 minutes - 27.8 MB - ★★★★★ - 32 ratings
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Previous Episode: EP 169 | Farzad Rashidi (Respona) - How Visme went from 0 to 3million in organic traffic, and how they productized the process.

Next Episode: EP 171 | Baxter Lanius (Alternative) - How alternative financing options can be used to drive growth and reduce churn.

Today on the show we have Trey Hoffman, VP of Customer Experience at Fleetio.

In this episode, Trey shares insights into their monthly churn insights meeting, and the key KPIs shared during this meeting.

We then discussed why SMB-focused Customer Success reps are called SMB Analysts, and how Fleetio’s Customer Success service differs between their customer segments.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at [email protected]. Don't forget to follow us on Twitter.

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.