Checking In with Rosanna Caira
47 episodes - English - Latest episode: 9 days ago -Insightful and engaging interviews between Hotelier editor and publisher Rosanna Caira and leaders from the Canadian hotel business. Find out how these influential hoteliers are carving out success in the hotel landscape.
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Episodes
E47. Driving Success
April 19, 2024 19:20 - 41 minutes - 38.4 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Andy Loges, Area General Manager, Canada East & Ohio, Hilton, about the Hilton Toronto’s recent renovation, the opening of its new restaurant called Frenchy, as well as challenges and opportunities of operating a hotel in the post-pandemic world.
E46. Shaping the Minds of Future Leaders
March 25, 2024 13:50 - 52 minutes - 48.5 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Frank Menezes, Professor & Program Coordinator, Hotel Operations Management, School of Hospitality & Tourism Management, at George Brown College. The two speak about the myriad changes in the education field, the importance of collaboration between colleges and the industry and the challenges of dealing with chronic labour shortages.
E45. Making it Happen
March 07, 2024 17:36 - 50 minutes - 46.6 MBIn this special episode celebrating International Women's Day, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Liz Hovey-Smith, GM of the Pomeroy Kananaskis Mountain Lodge in Alberta and Kara Edwards, GM of the Alyeska Resort in Alaska. The two hoteliers speak about the challenges and opportunities of being a female hotelier, the importance of building each other up, and the importance of advocating for change.
E44. The Next Generation
February 14, 2024 12:02 - 51 minutes - 47.5 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Marie Pier Germain, vice-president of Sales, and Hugo Germain, vice-president, Operations, at Germain Hotels. The two leaders speak of the company's expansion and development plans, its focus on sustainability as one of its core tenets and the benefits and opportunities of working in a family owned and run hotel business.
E43. Advocating for Change
October 19, 2023 19:18 - 38 minutes - 35 MBIn this episode of Checking In, Rosanna Caira, editor/publisher of Hotelier magazines speaks with Sara Anghel, president and CEO of the Greater Toronto Hotel Association. The two discuss how the association continues to advocate for the city's hotels by collaborating with industry stakeholders; and how it works to raise the profile of the tourism sector while helping to promote the professional development and training of staff.
E42. At Your Service
June 29, 2023 16:49 - 51 minutes - 47.2 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Carlos Ng and Jeremiah Tomas, two of this year’s KML Top 30-under-30 winners. The duo discuss their career trajectories, why they chose to work in the hospitality industry, and their views on how the industry can be improved to make it more appealing for today and tomorrow’s employees.
E41. Leading with Care
May 19, 2023 15:27 - 47 minutes - 43.8 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Tim Reardon, general manager of the Sheraton Centre Hotel Toronto. The award-winning hotelier speaks about the Sheraton’s recent re-positioning, his advocacy work as Chair of the Greater Toronto Hotel Association, and his guiding and passionate belief in putting people first.
E40. Growing the Brand
April 24, 2023 18:13 - 1 hour - 57.9 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Mark Willis, the new CEO of Fairmont Hotels & Resorts worldwide and Yigit Sezgin, Fairmont’s Chief Brand & Commercial Officer. The two leaders speak about their parent company’s [ACCOR] recent structural changes, what those changes mean to how the company operates and runs its 40+ brands, and more specifically, the company’s plans to grow the Fairmont brand globally.
E39. Building Assets
April 03, 2023 11:32 - 1 hour - 62.9 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Geoff Allan, president of Montreal-based Project Capital Management about his company’s various property development mandates, the impact of the pandemic on the hotel industry and on real-estate projects and his entrepreneurial zeal to deliver excellence on all operational and development fronts.
E38. The Path to Success
March 08, 2023 12:53 - 1 hour - 63 MBIn this special episode of Checking In, marking International Women’s Day, Rosanna Caira, editor and publisher of Hotelier magazine speaks with three women leaders from the hotel investment/brokerage /consulting fields (Robin McCluskie from Colliers International; Carrie Russell from HVS, and Rebecca Godfrey from CBRE). The trio of women discuss their unique trajectories, how they managed to achieve success working in a male-dominated industry and how they managed to break barriers along th...
E37. The Art of Hospitality
March 03, 2023 16:21 - 59 minutes - 54.5 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Rocco Bova, former hotelier, and international consultant specializing in boutique hotel operations. Bova speaks about the state of the hotel industry post-COVID, the pervasive labour shortages impacting hotels everywhere, as well as a new revolutionary hospitality concept he’s launched called “My Humble House,” that promises to change the hotel business model.
E36. Always Learning
January 24, 2023 13:36 - 55 minutes - 50.4 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Kristy Adams, professor and Program Coordinator, Hospitality & Tourism Management, Humber College, about the various changes and innovations made at the college since the pandemic, the school’s efforts to work with the industry to solve current challenges such as the labour shortage and future plans to ensure the continued delivery of quality education.
E35. Ready, Willing and Able
December 15, 2022 12:38 - 46 minutes - 42.6 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Anne Marie Johns, GM of the Fairmont Tremblant and Andre Pereira, director of Marketing and Communications at Giant Steps Montreal, a specialized school for autistic students and an Inclusion advocacy group about the recent autism-inclusive hiring initiative launched at the Fairmont Tremblant and Fairmont The Queen Elizabeth that will see more people on the spectrum hired for hotel jobs.
E34. Speaking Up
November 15, 2022 18:43 - 41 minutes - 38.3 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Trina Notman, vice-president of Marketing/Communications for Accent Inns. Notman speaks about the importance of supporting and standing up for women and for all marginalized individuals as well as the need to create safe havens for all employees.
E33. The Lap of Luxury
September 06, 2022 15:27 - 57 minutes - 52.4 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier speaks with Simon Cooper, renowned hotelier and now president of Simon Cooper and Associates about his long tenure in the hospitality industry both in Canada as former president of Marriott Hotels of Canada, and internationally as COO of Ritz Carlton. Cooper discusses the state of the industry in the COVID era, the growth of the luxury segment and the importance of hospitality as a career choice.
E32. Women in Leadership
May 30, 2022 15:26 - 1 hour - 55.3 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with a trio of female leaders (Roz Winegrad, Laura Pallotta and Brenda Rodricks) at Marriott Hotels Canada about their career trajectories, how they broke barriers to achieve success and the opportunities and possibilities for women in the hospitality industry.
E31. The Spirit of Alberta
May 02, 2022 10:58 - 49 minutes - 45.8 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with David Goldstein, president and CEO of Travel Alberta about the continuing efforts of his company to promote the western province as a place that features more than moose, mountains and Mounties, but rather as a place where nature comes together with the urban and urbane experience.
E30. From Surviving to Thriving
April 08, 2022 14:27 - 49 minutes - 45.4 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier, speaks with Jonathan Lund, regional vice-president, Operations, of IHG Hotels and Resorts about the lingering effects of the pandemic and how it’s shaped the hotel industry as well as the hope, optimism and excitement for the future as consumers start to once again travel.
E29. Working Together
March 17, 2022 19:17 - 54 minutes - 49.5 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Christopher Bloore, president and CEO of the Tourism Industry Association of Ontario, (TIAO) about the various initiatives and work his association has undertaken to help Ontario’s tourism industry get moving again after two years of dealing with COVID-19.
E28. The Original Original
February 17, 2022 17:05 - 53 minutes - 48.8 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Keith Henry, president and CEO of the Indigenous Tourism Association of Canada, about his efforts to help promote Indigenous owned and operated tourism businesses while helping to educate and advance greater awareness of Indigenous culture.
E27. Sense of Place
December 22, 2021 14:00 - 48 minutes - 44.6 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Phillip Haller, vice-president Brand Marketing of Rocco Forte Hotels in London, England, about the company’s continued growth and expansion amid a lingering pandemic.
E26. Build Back Better
December 14, 2021 17:42 - 47 minutes - 43.9 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with James Hague, general manager of Baker Creek Mountain Resort in Banff National Park, and a member of the Charming Inns & Hotels of Alberta collective, about how the past 19 months have impacted his resort and what he and his team are doing to build back better as we move into recovery mode.
E25. Passion Project
November 11, 2021 11:50 - 44 minutes - 40.7 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Bonnie Strome, GM of the Park Hyatt Toronto about the recent re-opening of the iconic Toronto landmark and the challenges and opportunities of overseeing a luxury property in this new COVID-19 era.
E24. Attract, Retain & Reward
October 21, 2021 20:15 - 51 minutes - 46.9 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with James Lockhart, president of Group Lockhart, about the growing importance of providing professional solutions to meet the HR goals of hospitality clients who want to attract, reward and retain quality employees.
E23. Marketing Matters
October 07, 2021 12:12 - 56 minutes - 52.1 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Dorothy Dowling, vice-president and Chief Marketing Officer of Best Western Hotels, about the importance of marketing, branding and strategic partnerships, as well as evolving guests’ needs, while also dealing with the changes fuelled across the hotel industry around the world by the COVID pandemic.
E22. Designing Success
July 14, 2021 18:24 - 50 minutes - 46.6 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with the trio of designers (Boris Mathias, Tatiana Sheveleva and Loris Ognibene) at Chapi Chapo to find out how their love of design and travel brought them together to create an award-winning multi-disciplinary design company that works with local and global artisans to develop distinctive expressions for some of the hotel industry’s elite brands.
E21. Staying Power
May 05, 2021 13:59 - 1 hour - 57.3 MBIn this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Edwin Frizzell, GM of the Fairmont Royal York and regional vice-president, Central Canada, AccorHotels, and chair of the Greater Toronto Hotel Association. Find out how this successful and award-winning hotelier has dealt with the varied challenges of operating one of Canada’s largest iconic hotel properties through the lingering pandemic.
E20. Fuelling Creativity
March 04, 2021 16:25 - 1 hour - 58.1 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with a trio of Toronto hoteliers (Konrad Gstrein, Four Seasons; Nancy Munzar Kelly of the Shangri La Toronto and Tim Terceira of the St. Regis) to discuss how their luxury properties have been forced to re-invent themselves in light of the ongoing pandemic.
E19. Changes and Challenges
February 18, 2021 20:23 - 40 minutes - 37.1 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Ryan Killen, GM of the Annex Hotel in Toronto about how his micro hotel has adapted to the challenges of COVID-19 and how the pandemic continues to fuel changes in all aspects of the hotel operation.
E18. The Top 30 under 30 Awards Roundtable
February 09, 2021 13:00 - 1 hour - 75.4 MBIn this edition of Checking In, Rosanna Caira, Editor & Publisher of Kostuch Media Ltd. and Bruce McAdams, Associate Professor, of Hospitality, Food & Tourism Management at the University of Guelph, moderate a panel of this year's Top-30-under-30 winners as Kostuch Media celebrates achievement and excellence in the industry's young professionals. The Top 30 recognition program was established in 2006 by the Ontario Hostelry Institute, under the guidance of J. Charles Grieco, to recognize yo...
E17. Moving Forward
January 28, 2021 12:00 - 43 minutes - 39.6 MBIn this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Eve Pare, president and CEO of the Montreal Hotel Association to discuss how the province’s hotel industry has been impacted by the lingering COVID-19 pandemic, what the association is doing to help its members through the crisis, and what the next three months might look like as we deal with a second wave of COVID-19.
E16. Eradicating Racism – Part 2
January 22, 2021 17:05 - 1 hour - 65.6 MBWhile the foodservice and hospitality industry is home to a diverse workforce, barriers to equality continue to exist in restaurants and hotels alike. On August 11, 2020 KML in partnership with Easton’s Group of Hotels, assembled a group of industry leaders to discuss what the industry needs to do in order to dismantle those barriers to ensure discrimination is eradicated, true equality is achieved and that everyone is treated with the respect they deserve. Last week, five months after that ...
E15. Hotel Safety Protocols in the COVID-19 Era
December 21, 2020 13:00 - 1 hour - 72.9 MBIn this Hotelier webcast, a panel of hotel leaders discusses what hotels are doing (new safety measures, protocols and procedures) to ensure they can continue to operate safely during the pandemic. Find out how safety protocols are impacting all aspects of Operations – from the check-in process to the cleanliness and hygiene of rooms as well as heightened safety measures in the housekeeping department, restaurants and other areas.
E14. Hospitality Heroes
December 17, 2020 13:00 - 1 hour - 92.3 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine and Amy Bostock, managing editor, speak with this year’s Hospitality Heroes as part of a webcast Roundtable, highlighting the community initiatives introduced by 11 hospitality leaders during this year’s COVID-19 pandemic.
E13. Far Away from Far Away
October 29, 2020 12:54 - 56 minutes - 52 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Zita Cobb, innkeeper at the Fogo Island in Newfoundland, about how she built a successful inn based on social entrepreneurship and how the COVID-19 pandemic is impacting the business.
E12. Adapting to the New Reality
September 22, 2020 12:14 - 50 minutes - 46.4 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with David McMillan, president of Axis Hospitality International and a veteran of the hotel industry, to find out his perspective on how COVID-19 will impact the future of hotels and resorts and how the industry will be forced to change.
E11. Business Not As Usual
September 16, 2020 19:50 - 45 minutes - 41.3 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Terry Mundell, president and CEO of the Greater Toronto Hotel Association about the lingering effects of COVID-19 on his members and the association's lobbying efforts to support hoteliers during this turbulent period.
E10. Coping with Corona - The Hotel General Managers' Perspective
July 02, 2020 18:32 - 1 hour - 61.4 MBOver the past several months, as COVID-19 has turned the world upside down, the hotel industry has struggled to deal with a litany of challenges fuelled by a global lock-down and travel restrictions. Now, as hotels start to slowly re-open around the world, there is a better understanding of what guests can expect from the hotel experience. In this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Gary Collinge, GM of Vancouver's Pan P...
E9. The Leadership Roundtable: Roadmap to Recovery
June 11, 2020 19:10 - 1 hour - 64 MBAs the hotel industry across Canada starts to re-open, how are hotel companies across different segments preparing to welcome guests and what will the new normal look like? Hotelier magazine brings together seven top leaders to discuss what the next stage will look like and what we can expect as we move into the summer season.
E8. Supply Chain Dynamics: The Hotel Side
May 12, 2020 19:11 - 52 minutes - 48.4 MBIn this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with company executives from Avendra, one of Canada’s leading procurement chains that supplies Canada’s hotel industry with food, equipment and services to discuss how COVID-19 has impacted the supply chain dynamic and how the supply chain might look post the pandemic.
E7. The New Normal: What will the hotel industry look like post COVID-19?
May 06, 2020 14:33 - 1 hour - 58.8 MBIn this edition of Hotelier’s Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine interviews Don Cleary, president of Marriott Hotels Canada; Heather McCrory, president and CEO of Accor North/Central America and Christiane Germain, co-president of Group Germain to find out how Canada’s hotel industry will change as a result of the lingering COVID-19 pandemic. What will hotels need to do differently amidst growing concern about health and safety and how will busin...
E6. Tourism: The New Normal
April 14, 2020 13:33 - 1 hour - 59.8 MBIn this special instalment of the Checking In podcast focused on COVID-19 and its impact on the hospitality industry, editor and publisher Rosanna Caira speaks with four leading tourism industry experts to understand how the pandemic has impacted Canada's tourism industry and how it promises to change the landscape.
E5: COVID-19 - The Industry Stands Together
March 25, 2020 18:40 - 1 hour - 64.1 MBIn this episode of Checking In, editor/publisher Rosanna Caira speaks with several leading experts in the foodservice and hospitality industry to assess how COVID-19 is impacting restaurants and hotels across Canada, while examining the efforts being taken to help the industry survive during this unprecedented time.
E4: Susie Grynol Takes A Look At Some of the Key Issues Impacting Canada’s Hotel Community
March 02, 2020 13:00 - 1 hour - 57.5 MBIn this episode, Susie Grynol, president of the Hotel Association of Canada, examines a few of the strategies the association has developed to deal with some of the key challenges of the day. From topics such as short-term rentals, to labour shortages and OTAs, the association has worked diligently to advocate and launch initiatives that help the hotel industry regain its competitive edge.
E3: Sharing Insights of Being A Female Leader in Canada’s Hotel Space
November 08, 2019 16:22 - 40 minutes - 47.1 MBIn this episode Rosanna Caira talks with Reetu Gupta, CEO of the Easton Group of Hotels. As someone who was raised in the hotel industry Gupta has learned first hand about strategies for success from her entrepreneurial father Steve Gupta. Those lessons have helped form who she is both as a person and a leader and today she’s setting new directions for the company and approaches for the business.
E2: What Makes the Hospitality Industry A Happy Place in Which to Work?
November 08, 2019 16:17 - 46 minutes - 52.4 MBWhile labour shortages continue to permeate the hospitality industry, in this episode Hazelton Hotel Managing Director Hani Roustom shares his insights into what makes the hospitality industry a happy place to work, touching on the industry’s ability to offer up unique opportunities to learn, grow and have fun while earning a living.
E1: A Look at Accor’s Heather McCrory’s Trajectory to the Top of the Hotel Industry
November 08, 2019 16:14 - 50 minutes - 56.6 MBHeather McCrory, president and CEO of Accor North and Central America, talks about her trajectory in the hotel industry, starting in the housekeeping department and now sitting in the C-suite. Find out how her perspective as a woman has shaped her career, what she sees as some of her challenges and how she plans to use her position to shape positive change.