Aurobindo Sundaram, "Our Journey in Phishing Mitigation"

For 5 years, we have experimented with technology, people,
and process controls at RELX, all designed to create an integrated
framework for phishing mitigation. I’ll speak about technology
we’ve adopted (and that we haven’t). I’ll speak about failures in
industry efforts (e.g., digital signatures). I’ll speak about
behavioral science and how we have adopted its concepts to drive
behavior change. I’ll speak about the “human is the weakest
link/humans are our strongest link” debate raging in the industry
today. I’ll tell you where we still struggle as a company and as an
industry. This topic will drive conversation, because everyone gets
phishing emails; and everyone thinks they have a solution.