Scoring Yourself - The Importance of Guest Feedback

Chuck is back on the podcast (maybe forever??)! This week on the Cat & Cloud podcast the whole ownership team sat down to discuss the importance of guest feedback. In an industry like hospitality, it can be hard to measure the success of guest interactions through all of our cafes, all of the time. But is it more important to hear from the folks who see us every day, or the folks who’ve come in for the first time?

Listen to this week's episode to hear their thoughts on setting up and distributing the perfect survey, and finding the right cross-section of regulars and new customers.

Do you have a question you’ve been dying to ask us? Do you wanna hear us talk about it on the podcast? Visit our website catandcloud.com/podcast, or email us at [email protected] and tell us what it is, and maybe your question will be the one we answer next week!

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Cat & Cloud: https://catandcloud.com/
Chris Baca’s Personal Blog: https://chrisbaca.com/

We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions with integrity and intentionality. It’s our mission to inspire connection by creating memorable experiences, and we created this podcast to continue forming those connections inside and out of our cafes.

The Cat & Cloud podcast was created as a space for two of our founders, Chris Baca and Jared Truby, to share their experiences in the coffee industry and starting a business. Each week the guys sit down to talk about their new challenges as business owners, how they’ve utilize our mission and values to make decisions, and answer questions from our listening community. If you’re looking to expand your coffee knowledge, get some advice for your own small business, or just like the vibes, give us a listen!

Enjoy!